Was this review helpful? Happy environment and very relaxing however, the management is not taking care their employees such as lot of pay disputes and their metrics is so hard to attain and the workload is not enough to our daily pay. Was this review helpful? Great experience and will recommend to my friends.
The management was replaced by a very hardworking and a role model to employees. HR are disorganized in completing your access even though you have completely submitted all the necessary requirements. Took us almost a month to have our system access. Lots of salary disputes to the extent that we even had a special pay out. Sick leaves are not credited properly even you have med cert which leads to another dispute.13th month pay here is taxable. Some supports are somewhat rude and make fun of you whenever you ask questions. The transition TL is so plastic and have favoritism. She is somewhat rude and offensive most of the time. She doesn't deserve to be in position.
OT are not paid (long call and it is your end of shift) Was this review helpful? It is good to be part of the company, I learned a lot from it and enjoy the ambiance, thats all........................................................
Would have loved to work longer if not for the shifting schedule most often than needed. Good facility and location is easy to get to via UV from Making.
Was this review helpful? Working in a call center (Philippines) can be a lot tougher than it looks especially when you're a first timer. Call center managements are keen on providing employees with a more vibrant atmosphere to ease stress from work.
Was this review helpful? Although the work itself stresses me out daily, there had always been rewards, training, great support and huge bonuses so it definitely balanced things out. Was this review helpful? Very happy environment and I recommend this company for those no call center experience.
Was this review helpful? Management is taking good care of the employees. Concentric | Different by Designate are fanatical about creating exceptional experiences across the customer journey for the world’s best brands.
“ Concentric is great for buyers looking for a blend of technology and services with a strong focus on analysis and action.” Concentric Corporation (NASDAQ: CNC), a leading global provider of customer experience (CX) solutions and technology, announced today that it has completed its separation from Sydney Corporation (NYSE: Six) and is now an independent, publicly traded company listed on the NASDAQ stock market under the ticker symbol “CNC”.
Moving forward, Concentric is well-positioned to deliver innovative CX solutions and technology that drive valued experiences for our clients around the world. With approximately $4.7 billion in annual revenue and a differentiated portfolio of solutions, Concentric supports over 95 Global Fortune 500 clients and over 90 disruptive, high-growth clients across 275+ global locations, delivering a consistent brand experience across all channels.
CLOSE At Concentric, we’re fanatical about recruiting the world’s best people to join our company. Concentric will never ask for financial information of any kind or for payment of money during the job application process.
We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. Concentric does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.
Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures.
Coordinates and supervises the daily activities of business or technical support or production team members. Drives direct reports to achieve set metrics and business goals through coaching, mentoring and providing regular feedback.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentric evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Low compensation, unwillingness to work with peoples availability.
Somebody at the corporate office decided to switch payroll companies to cut costs right before the end of the year, which left the entire staff forced to wait 2 months until February to get the Christmas bonus which was promised to us at the time of employment. Advancement isn’t based on merit at all but which managers pocket you are in.
The entire management team, lack of care about employees, low compensation They have a lot of pros and cons but for a beginner position it will do.
Don't let management get the best of you because they are not helpful but as long as you're doing ok they will not fire yew even if they threaten to. The work is easy but there is little to no help when taking calls.
Your immediate supervisor is great but the upper level managers don’t care about you. Was this review helpful? Training is online (if remote position) and can vary in length.
Was this review helpful? OverallIts hard work and don't expect help from your SMEs most of the time you are on your own to figure it out no matter how new you are on the floor will be told to use your resources even if you already did. This company is full of lies, all the managers are horrible, and in training you learn NOTHING.
My recruiter informed me that I would be able to work day shift hours once I get out of training. My recruiter was also very unprofessional calling me at 9:30 PM trying to do a phone interview with me.
The Senior Advisors will push back on you and force you to keep taking a call even if you have no idea what you are doing. I was on a call with a customer for over 40 minutes getting no resolution, I contacted my Senior Advisor and told her I felt overwhelmed and needed her to take over the call, and she refused.
I cry every single day at this job because nobody helps you when you ask for it. Was this review helpful? I loved my job at Concentric and did well in my time there.
However, in the end myself and several other team members were terminated for doing as advised by our direct supervisor, they fired him as well, but I still don’t understand why they fired the rest of us as we were given a directive. No job security as I was fired unjustly as later determined by an unemployment hearing.
Was this review helpful? This is a good company but I applied for customer service and ended up on tech support. The people were very nice and I'd love to work for them in a less technical position.
Was this review helpful? I worked as a technical support representative for the HR Block project. If you had an issue you go to him with confidence, and he would do his best to take of the problem The overall management cared about you as a person and did whatever was necessary to help you succeed.
Unfortunately Concentric closed the Wichita, KS site. The pay was not great, but the overall experience of the call center was amazing.
Management cared about me as a person, and was very respectful of my medical problems. Was this review helpful? This job would be great if management treated their employees like actual humans and not robots; we have lives too and the way they act that we can’t even miss a day is ridiculous.
If you told her something or had a problem she would belittle you and act like you didn't know what you were talking about. The day I was supposed to take my final exam the company's VPN Goes out for half of the company we had review and prep the day before and was going to review that morning.
But because I couldn't review with my classmates I had to wait 3 days no prep no review to take the test I failed by 4 points I feel like because I wasn't prepared like the rest of my class, so they fired me. Also you could only go to the bathroom on your breaks they told us we were adults and should be able to hold it and sit still if for 2 hours and if we couldn't we had to go to the doctor and get something for hr.
Was this review helpful? It's not a bad job just poor leadership. Calls can get crazy and there was very little training and got thrown in the fire so to speak.
Was this review helpful? No breaks in between calls and beyond strict timing for notes, beware If you work at concentric work at home you think you have this amazing opportunity but then you get in, and they have these shift bids and if you get any unhappy surveys you don’t get a good shift, I’ve been stuck on a junk shift for months with everyone around me getting the shifts they desire, you are forced ALL HOLIDAYS there is no way around that, want to request time off? Was this review helpful? Great place to work, company is willing to assist with any issues you may have.
Was this review helpful? You start at 13.00 move up to next position about every 3 months it comes with .50 raise supervisors are fair and compassionate Company is a great place to work and advancement and growth with in is all yours for the taking.