Defects/damage from normal wear & tear, misuse, accidents/neglect, altered phones, phones with removed label or illegible serial numbers, damage due to spills or immersion in food or liquids The next two tiers differ in that Wireless Phone Protection covers accidental damage, theft and loss but not manufacturer’s defects, while the Extended Warranty only covers manufacturer’s defects.
Defects/damage from normal wear & tear, misuse, accidents/neglect, altered phones, phones with removed label or illegible serial numbers, damage due to spills or immersion in food or liquids It does not cover batteries and accessories or lost, stolen or damaged phones.
The plan costs $5/month and there is no deductible or maximum number of claims. It does not cover manufacturing defects after the original warranty expires.
Read the fine print, and you’ll see the plan also doesn’t cover defects or damage from normal wear and tear or misuse, accidents or neglect, phones that have been altered or modified, phones with removed labels or illegible serial numbers, or damage due to spills or immersion in food or liquids. Deductibles vary by model, from $9 for basic phones to $249 for recent flagships.
Total Equipment Coverage combines Wireless Phone Protection with an Extended Warranty, so it covers lost, stolen and damaged phones plus manufacturing defects after the original warranty expires. Coverage limitations are the same as the Wireless Phone Protection plan.
Deductibles range from $9 to $249, depending on your model, though most phones are eligible for unlimited screen replacements for $29 each. If you have multiple phones on the same plan, you can opt for Total Mobile Protection Multi-Device.
VerizonProtect offers the same coverage as Total Mobile Protection but adds security and privacy features like antivirus/anti-malware software, website/Wi-Fi threat detection and system root checks. Verizon's insurance can be a good option if you’re prone to breaking or losing your phone, but you might not need additional benefits like tech support and identify theft protection provided by VerizonProtect or Total Mobile Protection.
For an iPhone 11, AppleCare+ with Theft & Loss offers a similar premium and theft/loss deductible, but a cheaper damage deductible (though AppleCare is only good for two years, while Verizon insurance is good for as long as you pay the monthly premiums). Worth Avenue Group is even cheaper, with a $150 premium and a $50 deductible for all claims.
Alternatively, you could sell your iPhone in broken condition and put the money toward the latest model. Ultimately, it depends on how much you’re willing to risk your phone won’t be broken, lost or stolen.
24/7 access to Asuncion Experts who can answer virtually any tech question about your covered home entertainment and smart home products via app, web, chat or phone. Avoid risky websites, safeguard your data when connected to public Wi-Fi, and receive ID theft alerts by downloading the Digital Secure app.
Press question mark to learn the rest of the keyboard shortcuts We currently have Total Mobile Protection to cover all lines of our family plan, but saw that VerizonProtect is only $5 a month more than what we are paying now.
I don't see a clear explanation of the actual benefits of switching besides some generic “call filtering, digital security etc”. Shortly after midnight EST (UTC-5) this morning, I turned off LTE on my Verizon phone (normal consumer account).
Not altogether unexpected, but I thought it was interesting to see how the CDMA sunset is progressing. I was browsing over some stuff on my account, and remembered Verizon launches Discovery Plus Jan. 4, 2021 after reading an article about it early last month.
A community to discuss and ask questions about anything and everything Verizon, be it Wireless, Fins, DSL, Landline, etc. Sarah Jacobson Prewar/CNET Paying an extra $5 to $11 per month for month-to-month phone insurance might sound tempting -- especially now that the big wireless carriers have ditched contracts and subsidized phones, and you're paying upfront for a new iPhone 7.
First, month-to-month phone insurance isn't the great deal it sounds like -- that relatively low monthly fee is only part of the cost you'll pay if your phone is damaged, lost or stolen. There are two ways to get month-to-month phone insurance: You can purchase it from your wireless carrier, in which case you'll simply pay the premium as an add-on to your wireless bill, or you can purchase it directly from a third-party insurance company such as Squarespace.
Many carriers, including Verizon and AT&T, offer plans through the third-party insurance company Asuncion. TMP offers the same protection as the second-highest tier, Total Equipment Coverage (TEC), but TMP includes a tech coach feature, which basically means you can chat with Verizon about your device.
The lower tier, which costs $7.99 per month per enrolled number, offers the protection without the fancy features (no next-day replacement, tech support or 50 GB of storage for you). Time Verizon and AT&T's, the top tier ($13 per month) simply includes tech support and device tutorials.
Sprint's insurance costs $9 to $11 per month, depending on which deductible tier your device is in. Like Verizon and AT&T, Sprint uses Asuncion -- so its plan covers device malfunction, damage, loss and theft.
T-Mobile's insurance costs $10 per device per month and protects against malfunction, damage, loss and theft. The plan includes a $20 to $175 deductible; most high-end phones will end up costing between $150 and $175 to replace.
T-Mobile also offers an enhanced protection package for $12 per month that includes Lookout Mobile Security Premium. If you're already enrolled in T-Mobile's JUMP program ($12 a month), which lets you upgrade your phone once you've paid off 50 percent of its cost, insurance is included.
Squarespace is one of the most popular third-party insurance providers, and it's cheaper than most carrier-provided options. You can save a little (about $10 per phone) if you get a “family plan” covering multiple devices at once.
If you purchased your phone with a credit card, your credit card company may offer an extended warranty that covers device malfunctions once the manufacturer's warranty expires. A passing pedestrian bumps your arm and your smartphone slips from your hand.
You watch helplessly as it tumbles, as if in slow motion, toward the hard concrete. And if your phone can’t be fixed or it’s lost or stolen, you have to buy a new one, and that could set you back $840 to $1,149 for a top-of-the-line Galaxy S9+ or iPhone X.
With numbers like that, insuring your smartphone for repair or replacement might seem like a good idea, especially when premiums can be as low as $7 to $36 per month. Most insurance companies limit the number of claims you can file to two or three a year.
In many cases, you have to make the decision whether to insure quickly because some plans are available for only two to four weeks after you buy a smartphone. “Cell-phone insurance is really confusing,” says Logan Abbott, president of Firefly, a website that compares cell-phone plans.
It’s hard for people to know when it’s worth paying 15 bucks a month for a plan, and if so, what it should cover.” Driving the repair rates are easy-to-break LCD's and touch screens, and very thin covers, according to a December 2017 report by market research company Griswold.
So given those odds and the cost, how do you decide whether some sort of insurance or extended warranty plan is right for you? All programs have a bunch of limitations and restrictions, so you need to read the terms and conditions carefully.
Apple and Samsung, the two largest phone manufacturers, sell their own coverage. AppleCare+ Every iPhone comes with a standard one-year warranty from Apple and 90 days of tech support.
For the fee, Apple covers up to two incidents of damage, such as a cracked screen, and adds another year of protection for mechanical failures. Samsung Premium Care extends the phone’s original one-year warranty for as long as you pay for the policy and covers accidental damage including drops, liquid spills, and cracked screens.
Premium Care doesn’t protect your smartphone if it’s lost or stolen. Most cell-phone carriers also offer pure insurance products that cover loss and theft.
The plans are generally in effect as long as you keep paying the monthly fee. AT&T, Sprint, and Verizon sell coverage provided by insurance company Asuncion; T-Mobile’s plan is run by Assurance.
AT&T Offers Three Smartphone Insurance Plans The top tier, the Multi-Device Protection Pack, costs $35 and covers three devices. Both cover device malfunctions, loss, theft, and damage, as well as tech support.
For example, a Samsung Galaxy S4 Mini and an LG Viper are in the group that costs the least, $9 per month. Coverage for the Apple iPhone 8 and Samsung phones costs $13 per month.
T-Mobile Provides Three Levels of Smartphone Insurance Coverage The least expensive plan costs $7 to $10 per month, depending on your device, and includes protection against malfunctions, damage, loss, and theft. T-Mobile also offers an enhanced protection package for $9 to $12 per month that includes the Lookout Mobile Security Premium.
If you’re already enrolled in T-Mobile’s Jump program ($9 to $12 per month), which lets you upgrade your phone once you’ve paid off 50 percent of its cost, a premium level of insurance is included if your phone is lost or stolen. Verizon Also Has Three Smartphone Insurance Plans Its Wireless Phone Protection Plan covers a device in the event it is damaged, lost or stolen for $6.75 per month for smartphones ($3 for basic devices); you can receive up to three replacement phones per year.
Total Mobile Protection, Verizon ’s most comprehensive coverage, adds tech support for $13 per month for smartphones ($10 for basic devices). About half of CR survey respondents said no one in their household had a damaged, lost, or stolen phone in the previous two years.
If you have children 12 or younger, a plan that covers damage, loss, and theft might save you some headaches. In our survey, 81 percent of people with a smartphone and young children at home said at least one phone had been lost in the previous two years.
More than a quarter of that group said they’d had more than five phones lost, stolen, or damaged in the previous two years. If you need those same three repairs on your Galaxy S8+ and you have AT&T’s Mobile Protection Pack, you could save as much as $670 in two years over what you would spend without coverage.
Buying your phone with a credit card that extends warranties is an option. Wells Fargo includes cell-phone protection if you use its credit card to pay your monthly cell-phone bill.
If a cell phone is stolen or damaged and you’ve exhausted any other cell-phone insurance plan that you hold (i.e., homeowners, renters, automobile), you can request the original purchase price of your phone up to a maximum benefit of $600 per claim (subject to a $25 deductible). These cards don’t cover lost phones, and there’s a maximum of two claims (up to $1,200) per 12-month period.
You may be able to cover your phone or pay a bit more to do so, which might run you about $25 for an additional $1,000 in coverage. If so, ask whether any deductible applies and how it will affect your policy if you need to make a claim (or two or more), plus what kind of damage or loss is covered.
Refer to the chart of average common repair costs to get an idea of what you might pay, then compare prices from shops near you. Editor’s Note: This article has been updated to reflect new pricing provided by Asuncion, Verizon's insurance provider, and to give additional information about the company's smartphone insurance plans.