It’s the tiny details that can make the difference between a good holiday and an amazing experience. I actually went to multiple bespoke agents and Selective were the only ones who stuck to budget, considered who I was travelling with (2 young children) and actually listened to what we wanted out of our trip.
From the time I first contacted Selective Asia, when I had a very useful conversation with Aaron about the type of trip we had in mind, to the very end of our holiday and return home, they provided excellent service. Aaron worked hard to create an itinerary that would suit us, we were very happy with the hotels and tours they booked for us, and on the whole were more than satisfied with the local guides.
We booked a holiday of a lifetime to Borneo, which was extremely well planned, accommodation was great and very much enjoyed it until the Malaysian government closed the country due to COVID-19 and we had 24 hours to leave the country. Selective Asia were responsible for all travel while in Malaysia but I’d booked the flights to and from the country through BA.
While Nick and his team were working at 1am in the morning to get us out the country, BA wouldn’t answer the phone and refused to get us home. The Selective Asia team managed to get us from the middle of the Borneo rainforest to KL and home within 24 hours, were constantly in communication throughout.
While we were already very happy with the holiday, it is times like this when you realize why local travel agents are so important! Once this was all confirmed we had access to a great app that had all the information required to make a stress-free trip.
Quarantine Support: There was nothing that Nick or the team could have done about this it was simply the Viennese government being ultra cautious. HOWEVER, whist most tour operators abandoned their quests Selective ensured we had a rep onsite at the facility who would bring us food and drink and even a pack of cards.
Nick was always available day and night to answers questions and update us on what they were doing to support our early release. Post Quarantine Support: Once back in the UK unlike many of the big tour operators Selective managed to refund a significant portion of our trip which meant insurance paid out on the rest quickly.
Horrible experience as we lost our dream holiday to Vietnam but this wasn't Selective fault, and they did they best to help us. The team have an excellent knowledge of each destination and do include unusual and interesting details to the itinerary which allows for a rich experience of the culture and daily life of the country in question.
The team also pay attention to each customer’s budget and tailor make the holiday accordingly. They are also very mindful of the effects' tourism can have on the environment and aim to lesson its impact as much as possible.
A carefully planned trip through North India personalized using quality accommodation transportation and guides. They carefully listen to your requirements and needs, add a considerable amount of value with their experience and knowledge of the location, then craft you the perfect holiday.
Frequent communication, listened to what we wanted to be offered advice when asked for. The itinerary was perfect with plenty of time for thorough exploration of Angkor Was and other very interesting temples, great excursions to discover village and town life with local interaction in Said Reap and Phenom Pen.
Lunch with a local village family following a ride on an oxen cart was particularly memorable. The guides were knowledgeable and pleasant, the drivers courteous and careful, and the suggested itinerary suited us well.
The partners in the countries are equally amazing making the whole adventure very special. The logistics worked like clockwork, the guides and drivers were always there when they were supposed to be and were very helpful and informative.