The Amazon seller reviews return requests before issuing a refund or replacement. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim.
To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box. If you selected a label-free, box-free return location, you don't have to package your item in a shipping box.
After completing the steps in the returns process, you'll receive a QR code. Bring the item you want to return and the digital QR code to the drop-off location.
Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.
Don't spend a single penny returning your unwanted Amazon package if you don't have to -- not even on gas. Angela Lang/CNET Amazon has earned its reputation by making online shopping fast and easy, and package delivery free, but the same can't always be said about its return process.
Although Amazon's plethora of return options does mean more choices when shipping back purchases, Amazon often presents only the default return method, making you dig for cheaper or more convenient ways to send your stuff back. Amazon's preferred return service very well could be the most convenient for you, if, for example, you live near a Kohl's.
But if a trip to Kohl's isn't on your itinerary any time soon, accidentally clicking that option -- or a different one -- can add an unnecessary errand to your list. Get more out of your tech Learn smart gadget and internet tips and tricks with CNET's How To newsletter.
If you'd rather return items to Amazon the same way you ordered them -- without ever having to trek beyond your own front door -- here's the quick, easy and (oftentimes) free way to send stuff back. If you're already a Kohl's shopper, it might be convenient to return Amazon purchases there.
Bought by mistake : You accidentally hit Buy it Now or forgot to delete an item from your cart before checking out. Item defective or doesn't work : Could be that it's broken or simply doesn't do what it's designed to do (for example, a can opener that spins up but doesn't cut the lid off).
Whichever way you go, though, you'll still need to decide exactly how you want to send the item back. To get to the UPS Pickup option, which is the only way to return items without leaving home, you'll have to scroll down and possibly even click on a link that reads something like 2 other return options.
Tap or click UPS Pickup then select Confirm Your Return. Follow whatever instructions Amazon gives you, which will probably just be to print out a packing slip and place it in the package with your return.
Tape up the box good and tight -- and even tape over the return label so it won't get damaged -- then put the package near your front door so you don't forget to set it out on the next business day. You might even want to set a reminder on your phone or with Alexa or Google Assistant so you don't forget.
There’s been a lot of confusion recently on how the return policy at Amazon actually works. After several phone calls and live chat sessions, here’s how their return policy currently works.
This is great because it allows you to start your Christmas shopping now, knowing that the gift recipient can return items up until the end of January. If items are fulfilled by Amazon, you typically won’t have to pay return shipping charges.
Your chances of success rise greatly if you’re a Prime member and order quite a bit every month. I was going to be charged return shipping until I started a live chat and then the operator gave it to me for free.
Keep in mind that the item must be sold and shipped directly by Amazon and not a 3rd party. Amazon actually has a team that researches your returns and comes up with the specific dollar amount for policy “abusers”.
If you cross this limit, Amazon will mark your account as “concession abuse”. In other words, if you typically only contact Amazon for a refund or discount, and abuse their policy frequently, you’ll fall into this category.
Once your account is marked “Concession Abuse”, no returns will be accepted on any orders made by you in the future. Start by visiting the Gift Return Page and enter your order number which is the 17-digit code found on the packing slip.
Next, follow the online prompts and you’ll get a free shipping label which you can print and attach to the box. If you DON’T know the order number you can either ask the gift giver or contact Amazon customer service at 1-(888) 280-4331.
When calling, make sure you have the” gift giver’s email address, phone number and the package tracking ID ready (if you have it).” As long as your issue or problem with the product is genuine, there is NO limit on the number of returns you can make.
Be aware that you may get hit with a restocking fee if the item is damaged due to misuse, missing parts, or unauthorized tampering. But it goes without saying that they track your return history and absolutely reserve the right to take action if they feel you’re abusing their policy.
If you order one of these non-returnable items and it arrives damaged or defective you should contact Amazon to get resolution to the problem. Typically, any purchases you make between November 1st and December 31st have an extended “Holiday” return period.
Personally, I’ve had it happen when I was sent something I didn’t order, but it can also take place if they send you too many of an item, or for any random reason…they’ll tell you to keep it or donate it to charity. But with no physical stores that accept returns, sending things back to Amazon can be a hassle.
As the e-commerce sector grows, it's inevitable that shoppers will have to return some items every once in a while. For example, with no physical stores that accept returns, sending things back to Amazon can be a hassle.
Amazon's website gives shoppers a few options for returning items in the mail. The pickup has additional costs involved, as does dropping it off at a UPS Store.
Amazon offers drop-off at its Hub Locker locations, provided there's enough space to put the item inside. Customers must request this method in the online return center to receive a code that will open the Locker for drop-off.
If the purchase is eligible for an Amazon Books or 4-star return and there's one nearby to the customer's address, the option will also show up here and the drop off procedure is similar. The final way to make a return is through participating Kohl's stores.
“This option is recommended because we think it's the cheapest and easiest for you,” Amazon's explanation reads. I got unconfirmed information about a new policy about returning.
Apparently it is a feature being requested by many sellers to cut down on paperwork and handling. I can not remember the email fully but I think it is optional and you can opt out.
However, as this is a customer friendly option don’t be surprised that if you opt out you don’t feature as prominently in search results. No, haven’t received that email but I believe and hope this is just for items sold by Amazon only.
If you want to offer returnless refunds (apparently some sellers would prefer to avoid the hassle of processing returns. I guess especially so in categories where sellers are already obliged to pay the cost of return postage), you will be able to.