If you've ever tried to contact Amazon to make a change to your account or modify an order, you might have run into some trouble. In fact, it can be difficult for users to even locate contact information for the e-commerce giant anywhere on its homepage.
The Google search “does Amazon have a phone number” returns about 2 billion hits. But calling Amazon often comes with a wait, and it also requires you to have on hand a mobile phone that is paired with your Amazon account, as the customer service representative will send you a verification code via text message before you can commence asking your questions or sharing an issue.
Click the button that appears with the word “Chat” to commence an online conversation with a customer service rep. For issues with your account, such as a billing dispute, you should email CISC Amazon .com.
If your preferred method of communication is social media, you can comment, Tweet, or hashtag one of their several accounts. This is not the most efficient way to reach them, but it can allow you to air a problem, potentially drawing a more thorough addressing of the issue from the company.
While we don't provide customer support on the Day One blog, here is a quick link to AmazonCustomerService. Once you've got what you need, come back to this window and check out a story.
Article Summary If you want to contact Amazon, you can call their customer service by dialing 1-888-280-4331. Once you’ve explained your issue, choose whether you want to chat with a representative or speak to someone on the phone.
Alternatively, if your problem is a little more complicated, such as issues with billing, then you should choose the phone option, so they can better assist you. Call customer service Write review does not support this feature.
Business Customer Service Amazon Payments, Marketplace Web Service Support Customer Service Amazon Alexa Support Customer Service Amazon Echo Support Customer Service Amazon Flex Support Customer Service Amazon Kindle Support Customer Service Amazon Payments, Report a Merchant Customer Service General Info Legal Copyright Infringement Inquiries Media Advertising Inquiries Report Fraud Report Suspicious E-mails, Phone Calls, or Webpages Technical Support Amazon for Developers To continue we need to confirm your account than by asking you a few questions.
You can say things like: problem with payment, kindle account. Press 1 for Kindle questions, and you will be connected to the next available agent.
Note that answers to common questions can be found in the help pages of the website. You can also email Amazon by following the contact us links on the website.
Press 2 to change an order or update your accounts setting. You can find video demonstrations for registering new kindle connections to Wi-Fi, setting payment methods and item delivery.
To help us assist you as quickly as possible, please have your order number ready. As evidenced in numerous reviews on PissedConsumer, customers would like to know how to call Amazon.
The challenge that most people experience is finding the right Amazon phone number to call or being put on hold for too long. Yet, some issues are easier resolved by talking to a real person.
There are different customer service numbers depending on your location and issue at hand as follows: To find out the accurate Amazon phone number to call, visit the company’s help center, scroll down on the page, and click on “Contact Us”.
You will be prompted to provide more details about the issue by choosing even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.
If your country is on their drop-down list, you might be asked to specify your number for an Amazoncustomerservice representative to call you. Otherwise, the company will provide you with a phone number to call.
Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. In addition, the Amazon customer care representative will send a verification code to your phone at the start of the call and you will be required to confirm the code.
Summary Amazon .com, Inc. is an American publicly held company. Later on the website expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.
Edit Description Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile.
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Questions about the status of an order Requests for refunds or exchanges Help with updating account information Questions about charges to debit, credit or gift cards Technical support Help with Prime membership or services Addressing instances of identity theft or fraud Help with Amazon gift cards While it is possible for customers to call Amazoncustomerservice directly, the company prefers it if you begin your query through its online system.
Amazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.
Tip : Amazon typically sends out a request for a review of customer service calls and chats soon after a session ends. Amazoncustomerservice can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and addressing issues of identity theft and fraud.
You will still, however, have to package the item and either arrange for a pickup or bring it to a depot or business that will ship it back to Amazon. In some areas, Amazon partners with other retail stores that can accept your return package.
In some instances, Amazon may have difficulty delivering a package directly to your home. If this is the case, you may be able to arrange to have your package delivered to an Amazon locker at a local business.
If your package seems to be in limbo, Amazon can attempt to intervene but does not have the same kind of control over the situation than it does over its own contracted delivery persons. If you made a purchase through a third-party seller, you may experience delays as Amazon customer service will urge you to work things out with the merchant, only intervening after a specific amount of time has passed.
Common problems addressed by the customer care unit that answers calls to 888-280-4331 include Return an Order, Missing Delivery, Can't Log in, Refund an Order, Dispute a Charge and other customer service issues. It's not always clear what is the best way to talk to Amazon representatives, so we started compiling this information built from suggestions from the customer community.
Besides calling, the next favorite option for customers looking for help is via CISC Amazon .com for CustomerService. If you think this information is inaccurate or know of other ways to contact Amazon please let us know, so we can share with other customers.