The Detroit Post
Wednesday, 01 December, 2021

Do Amazon Use Automated Calls

Bob Roberts
• Tuesday, 20 October, 2020
• 7 min read

In one version of the scam, you get a call and a recorded message that says it’s Amazon. It could be a suspicious purchase, a lost package, or an order they can’t fulfill.



In another twist on the scam, you get a recorded message that says there’s been suspicious activity in your Apple iCloud account. They’re trying to steal your personal information, like your account password or your credit card number.

Do not press 1 to speak with customer support Do not call a phone number they gave you Do not give out your personal information If you think there may actually be a problem with one of your accounts, contact the company using a phone number or website you know is real.

Scammers are telephoning Amazon Prime customers in a bid to access private information and bank account details. While fraudsters often attempt to mimic huge, familiar companies, this is often down the route of email or text with phishing links.

However, the Chartered Trading Standards Institute has today warned that there has been a sharp uptick of phone calls from scammers to households, asking them to press 'one' on the keypad. It means Amazon has increased its subscriber base by 6.7million households in the past five years.

Scammers often pose as various authority figures, such as employees of government departments as well as private companies and banks. Households are receiving automated telephone calls informing them that they have opened an Amazon Prime account and that they should 'press one' to cancel the transaction.

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Amazon warns never to click on a link, open an attachment or respond to an email you suspect to be fraudulent. Upon pushing the button, the call connects to a fraudster posing as an Amazon customer service representative.

The CSI says the scammer then informs the recipient of the call that their subscription was purchased fraudulently due to a supposed 'security flaw' on the targeted person's computer. The bogus Amazon representative then asks for remote access to the recipient's computer, supposedly to fix the security breach.

An email version of this scam has also emerged claiming the target has started an Amazon Music subscription charged at £28.99 per month. 'Phishing scams targeting users of big platforms like Amazon have existed for a long time, but the current crisis has made them more vulnerable.

Now that it's the holiday season, malicious parties across the globe are exploiting Amazon's good name and popularity with consumers to swindle unsuspecting victims out of money, personal information, and the credentials to their Amazon accounts. These fishes run the gamut from offers of free Amazon gift cards...

And now, it would seem, malicious actors have also turned to spoofing Amazon via well-executed scam phone calls done by persons apparently familiar with Amazon's support scripts and phone protocols. Your email address, it's worth noting, functions as the login name for your Amazon account.

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I also told him that it was highly irregular for Amazon to be calling unsolicited and asking for security information on the account. The person I talked to also asked for security information -- which I provided -- and then sent a text with a security confirmation number to the phone number I had entered when I set up 2FA (two-factor authentication) on my Amazon account.

In the process I captured the number he called from on my phone and added it to my contacts list under the name Amazon Support.” The fraudulent call I received at 11 pm yesterday evening popped up on my phone as Amazon Support” from the same number I had captured the previous week.

All told, the fraudulent phone call I received was very slickly performed. Do not click links or open attachments provided in unsolicited emails or texts.

If you're wondering whether a phone call, email, or text is genuine, then call back using a phone number you know to be legitimate or visit the company's website directly and engage the company's support services using information provided on that official website. A legitimate company like Amazon is not going to call you out of the blue at 11 pm or violate well-known security best practices by asking for security information on an unsolicited phone call.

Christmas is supposed to be time for celebrating with friends, family, and loved ones. It's not supposed to become yet another opportunity to hand over your hard-earned money to the bad guys so that they can give all their own friends and family a merry Christmas at your expense.


The Yonkers Police Department says they have already received reports from local residents saying they’ve been getting fake calls claiming their Amazon Prime account was having problems and their memberships needed to be renewed. The unknown scammers are reportedly trying to trick people into handing over as much private information as they can get with the promise of fixing the victim’s Amazon troubles.

You all might want to grab a cup of coffee and maybe even a snack because my story is going to be kind of long, but I think it’s important to know these Amazon scams are out there. I received an email that appeared to be legit at first glance, but it wasn’t… it was in fact a total scam.

I thought I’d share my experience with you and give a few tips on what to look for in order to keep your information safe and to avoid being scammed. I received an email “from Amazon that stated a Sony PlayStation had been shipped to an address in California.

My first thought was, “oh man, someone has hacked my Amazon account and I should call.” Luckily this “official” email had all the information I needed in order to take care of it. redFlag #1: At a closer glance, I noticed that the email originated from a Gmail account instead of from @ Amazon .com.

Red Flag #2: “If you did not place this order” is never in the verbiage that Amazon uses when sending out shipment notifications. Wait a minute, Amazon will never mention in their emails that you should call them if you didn’t place an order.

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In fact, Amazon doesn’t want you to call, it’s much easier (and faster) for them to handle your issues via their online customer support chat. As you can see from my screencap, Amazon shipment emails are currently formatted with this box set up with concise information about your purchase.

I like to get to the bottom of things and these scammers make me so angry, so I decided to call their Amazon Hotline”. I imagined a random dude on the other end, sitting there in a tank top and boxers eating Fungus and drinking a PBR waiting for someone to call.

Luckily “Pete” was super helpful and gave me the name of a website (not Amazon) that I need to go to and enter my payment information to update it. Sadly, he told me that my Amazon account would need to be locked for two days while they investigate.

In my best I need to speak to the manager voice, I gave “Pete” a few choice (but clean) words and told him to stop scamming people. I’ve gotten those before and played along, giving fake numbers and even kept one on the phone for over an hour while I was working.

So friends, please be extra vigilant when you suspect an email or phone call is one of these scammers. A friend of mine was recently telling me how her elderly mother-in-law was scammed out of $1500 in gift cards and the hacker even gained control of her computer remotely.


It’s natural to panic when you receive a phone call or email that leads you to believe your information has been compromised. Give yourself a little time to do your research and to check your account to see if unauthorized purchases have been made.

Check the official FTC website and read through some current imposter scams and educate yourself on what to look for. I’ve seen many people ask about weird calls or emails via posting on Facebook.

These are crazy times we are living in, I hope that this information was helpful and will possibly prevent you from being a victim of an Amazon scam. Here are some tips to determine if an email, phone call, text message, or webpage is not from Amazon .com.

Don't open any attachments or click any links from suspicious emails or text messages. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System. To increase the security of your account, we recommend enabling Two-Step Verification.

Suspicious or fraudulent emails, text messages, or webpages not from Amazon .com may contain: We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/ Amazon .com/.

If the link takes you to a site that is not a legitimate Amazon domain, then it is likely phishing. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect.

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