Remove the silver scratch panel from the back of your card to reveal your CVV2. The One4all Gift Card acts as a prepaid Visa debit card when spending online with participating One4all online retail partners.
The full list of retailers accepting One4all Gift Cards online is available here. You use your own first and last name in the ‘Name on Card’ section when spending your One4all with an online retailer.
Check the returns' procedure of the retailer you used the One4all Gift Card with and follow their instructions. Watch a short instructional video to learn how to activate your One4all Chip & PIN Gift Card.
Go to one4all.com/activate, create an account or log in, select card activation from the drop down menu which appears under your name. If this is your first Chip & PIN card, you will receive an SMS with a link to download the One4all ID-Pal app, you will need a passport or driver's licence to hand to complete this step.
Once your ID Pal submission is completed and accepted, only then will your card be activated and you will receive your PIN via text message. You will be notified once you are successfully verified and then you will receive an SMS / Text shortly after.
You will receive your pin once you activate your card and successfully verified. You only need to download an App called ID Pal if you have received a reloadable digital gift card or Chip & PIN gift card from your employer.
With the intentions of it being topped up again in the future you must follow a verification process. This involves downloading a secure App ID Pal to submit your identification through this platform.
Please note that sometimes due to high demand, there may be a delay to send out your verification code. In certain rare cases, when the code arrives, it will not work because it has expired.
Please note that your employer chose the reloadable digital gift card for you, so KYC verification is required. This is due to new EU legislation laws on all e-money regulated products that a verification process must be in place on all e-money gift cards sold over the value of £120.
When the user clicks on this a box will appear on the screen confirming the phone number the text message will be sent to. Once confirmed, the user will receive a text message with a secure link to download the ID pal app.
The secure link will bring the user directly to their Apple / Android app store. When scanning the Document, the app will confirm if the image is accepted or if it must be taken again due to a shine / blur.
If using a driver’s license, both the front and the back of the card need to be scanned. The next step is a ‘Likeness Test’, when the user clicks on this section, they will be asked to take a ‘selfie’ to match their face to the ID document they have just uploaded.
The screen will advise the user to hold the phone closer or further away, making sure their face is center. If there are no problems with the documents and details uploaded, the user will receive a notification on their phone to confirm the verification was successful.
The European 5th Money Laundering Directive introduces new limits on the values that can be loaded onto anonymous e-money cards. We looked at the requirements and options to collect and obtain sufficient customer information to meet our obligations under the legislation and selected the ID-PAL solution of a “selfie” with photo ID combination to collect the information required with the least effort for our customers.
This process takes just a few minutes and all data is securely held in line with GDPR requirements. This process enables One4all to provide higher value cards that comply with all anti money laundering regulations.
It also provides additional security for our cardholders to protect them against fraud, including SMS text checks for certain online transactions. This solution meets all requirements to ensure a high level of security for processing personal data.
If you are experiencing difficulties accessing your ID-PAL link, it may be a technical issue which is invariably device related and is usually solved within minutes by either: Please note due to extremely high volumes flowing through the postal system, some orders are taking longer than usual to arrive.
Make sure you know your card’s balance, as the retailer won’t be able to check this for you. There are range of ways to check your gift card balance.
If you have tried to make a payment and received an error or decline message please see the table below for the list of reasons this might occur. A processor decline indicates that your bank has refused the transaction request.
I tried spending my One4all Gift Card online and it didn’t work. Only selected stores accept the One4all Gift Card online.
The full list of online retailers, plus instructions on how to spend your card with them, is available here. However, you can contact our customer services team to arrange for your cards to be combined up to a maximum value of £120 (please note this will require you to send us your cards and pay a small fee).
There is no fee to purchase an One4all Gift Card in the Post Office. There is a fee of 99p for postage and packaging when purchasing One4all Gift Cards online.
The One4all Gift Card can be purchased in £1 denominations for any amount from £10 up to a maximum of £120. To report a lost or stolen One4all Gift Card please call the customer service Helpline immediately on 03700 84 4444.
One4all cannot accept any liability for deductions from your card prior to you notifying us with full details. Should this happen and you cannot resolve the matter yourself please contact us on the Customer Service number or email at the bottom of the page.
If we haven't answered your question here or you still need more information, you can get in touch with our friendly customer service team by calling us on 03700 84 4444 (local call rates apply) or emailing us at firstname.lastname@example.org. Find and share the best deals, promotional codes and vouchers from on and off the web.
Please make sure that the total cost of your basket is equal to or lower than the value of the One4all, as most online stores will not accept multiple payment methods. Find the CVV2 number behind the silver panel on the back of the card.
Also, please keep your One4all Gift Card in case of returns or refunds. For more information on how to Spend Online, check our FAQ's Page.
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