The Detroit Post
Wednesday, 01 December, 2021

Do Amazon Returns Have To Be In Original Packaging

Elaine Sutton
• Wednesday, 16 December, 2020
• 8 min read

For the 2020 holiday season, most of the items shipped between October 1 and December 31 can be returned until January 31, 2021. Amazon will automatically refund up to $20 for return postage costs on receipt of the item.

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During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item. All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges.

If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact the Amazon Home Services team, or file an A-to-z Guarantee claim. See About Spilled or Damaged Amazon Fresh Items for information on requesting a refund.

Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon. With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product (or within 1 year of receipt of a Renewed Premium iPhone) if you are not satisfied.

Certified Refurbished items sold by Amazon Warehouse can be returned within 90 days of receipt of shipment. Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.

Breast pumps must be returned unused in their original condition with the factory seal and packaging intact. If your return is not a result of an Amazon error, we won't refund the original shipping fees.


To request return information, contact the third-party seller within 14 days of receipt. Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Amazon .com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase. Amazon .com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.

If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee. All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item.

Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices. To request a refund, contact Amazon customer service for assistance.

Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Any Fine Art item returned without original documentation will be rejected.


Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return. Before sending a Fine Art return, photograph the item for your records.

Hazardous materials, including flammable liquids or gases are not returnable to Amazon. Contact the manufacturer directly for service, warranty, return, and refund information.

Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method. Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.

Fresh flowers, live indoor plants, or insects are not returnable to Amazon, but may be refundable. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to Amazon.

Luxury Store products must be returned in new, unused, and unaltered condition. For product documentation, this includes any certificates of authenticity, grading, warranty cards.

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Unboxed, expanded, and full size mattresses are not returnable to Amazon. If you're not satisfied with the quality of product, we will issue you a full refund within 30 days of receipt of shipment.

Contact the manufacturer directly for product registration and warranty related information. Pet food and similar products are not returnable to Amazon, but may be refundable.

Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition. To return a television shipped with Enhanced Delivery, the item should be in like-new condition.

If you're not completely satisfied with these brands at any time, we are happy to give you a full refund: Items purchased from your Amazon Wedding Registry as a gift can be returned within 180 days of delivery.


Items purchased by the registry owner are subject to the standard 30-day Amazon .com Return Policy. If you don't love them, we're happy to give you a full refund up to 365 days after you receive the product.

Does anyone know if Amazon requires buyers to return an item in the original carton/ packaging ? So if the buyer doesn’t have the original carton returning the item is almost impossible.

It was 3rd party FBA, very large, multi packaged and required freight delivery. Rather than have me return it Amazon refunded me have the price I paid.

A buyer doesn’t need a UPC, we get a return slip that has the item’s barcode on it. I’ve returned baby clothes after they shrunk majorly in the wash- no UPC.

I think Amazon would try to offer a partial refund rather than pay return shipping costs. If the motor broke it would be going back, even if I had to tape trash bags around in.

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For large freight like a chair Amazon would probably offer a partial refund but if the buyer wants to be made whole, they could just tape Kroger bags around it to return it. I have received plenty of “Unfulfillable returned inventory without boxes” Amazon just puts it in a poly-bag and ships it back to me.

Plus I suggest that you include in your bullets that to save money in case of return, buyers should hold on to the expensive custom shipping carton. I’m just trying to word it in such a way that reinforces the buyer is responsible for obtaining a shipper at their cost (and now they know it will be hard to find one, as well as expensive), while making you look like the good guy who really wants his customers to be happy.

There’s been a lot of confusion recently on how the return policy at Amazon actually works. After several phone calls and live chat sessions, here’s how their return policy currently works.

This is great because it allows you to start your Christmas shopping now, knowing that the gift recipient can return items up until the end of January. If items are fulfilled by Amazon, you typically won’t have to pay return shipping charges.

Your chances of success rise greatly if you’re a Prime member and order quite a bit every month. I was going to be charged return shipping until I started a live chat and then the operator gave it to me for free.

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Amazon actually has a team that researches your returns and comes up with the specific dollar amount for policy “abusers”. If you cross this limit, Amazon will mark your account as “concession abuse”.

In other words, if you typically only contact Amazon for a refund or discount, and abuse their policy frequently, you’ll fall into this category. Once your account is marked “Concession Abuse”, no returns will be accepted on any orders made by you in the future.

Start by visiting the Gift Return Page and enter your order number which is the 17-digit code found on the packing slip. Next, follow the online prompts and you’ll get a free shipping label which you can print and attach to the box.

As long as your issue or problem with the product is genuine, there is NO limit on the number of returns you can make. You can return consumer electronics and computers to Amazon within 30 days of purchase.

Be aware that you may get hit with a restocking fee if the item is damaged due to misuse, missing parts, or unauthorized tampering. But it goes without saying that they track your return history and absolutely reserve the right to take action if they feel you’re abusing their policy.

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If you order one of these non-returnable items and it arrives damaged or defective you should contact Amazon to get resolution to the problem. Typically, any purchases you make between November 1st and December 31st have an extended “Holiday” return period.

Personally, I’ve had it happen when I was sent something I didn’t order, but it can also take place if they send you too many of an item, or for any random reason…they’ll tell you to keep it or donate it to charity.

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