They said this was not something they would normally do but on this occasion they would ask the center to check it, after which it was found to be sellable & relisted. I know we are not talking vast amount but what with one thing & another keep eating into profits we can’t afford to have good stock destroyed or added expenses for returning or relisting.
4thought: But they don’t destroy them either just ship them out to the next buyer which is my point, they look after their own profits. But they don’t destroy them either just ship them out to the next buyer which is my point, they look after their own profits.
They must check a number of them because many are then sold on at a reduced cost using their Amazon warehouse deals account as ‘like new’ i.e. with undone packaging etc. I recently had an item returned by the buyer as damaged in transit.
As I mentioned, these amounts may be small, but they can soon add up & in today’s competitive market, every little counts. Choose the order and select Return or Replace Items.
For items sold from an Amazon seller, you'll see Submit return request. The Amazon seller reviews return requests before issuing a refund or replacement.
If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box.
If you selected a label-free, box-free return location, you don't have to package your item in a shipping box. After completing the steps in the returns process, you'll receive a QR code.
Bring the item you want to return and the digital QR code to the drop-off location. Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.
I have got some FBA returns with customer commenting defective or actually written something like the surface has some scratches. I just wander if FBA staff really thoroughly check the returned item for minor defect such as small scratches or not.
The seller takes all the risk, while Amazon, the drop shipper, makes the profit. Lawrence19841985: I have got some FBA returns with customer commenting defective or actually written something like the surface has some scratches.
I just wander if FBA staff really thoroughly check the returned item for minor defect such as small scratches or not. Lots of returns, bad feedback or reviews due to that.
From a buyer’s point of view, I would say Amazon does a poor job at evaluating returned items. I can’t tell you how many times I’ve purchased from FBA sellers and received damaged product.
Somewhere out there is a news report about the high turnover at those AMZ facilities. The best way to insure your items are returned correctly and re-shipped is to drop-ship it yourself.
The seller takes all the risk, while Amazon, the drop shipper, makes the profit. Good news is that Amazon is running a beta program called the +Grading Opt Out Pilot Program+ which allows sellers to opt to have all FBA returns for enrolled ASINs be automatically marked as unsellable.
I’ve been participating in the program since August and it’s made a positive impact…hopefully it gets rolled out to everyone soon. In the meantime, if you’re not already doing so, start applying tamperproof seals on your packaging’s opening flap(s) that says something along the lines of “If seal is broken, this product has been opened after it left our facility”.
This improves the chances of Amazon warehouse workers noticing the package was opened and marking as unsellable. Personally, if I need to create a return for defective or damaged merchandise, I write across the manufacturer packaging, in a bold permanent marker: “DAMAGED/DEFECTIVE.
If the item is in a box, with instructions, i.e.: electronics or electrical items, I also type out a small message and insert it IN the instruction booklet or if possible, hide it somewhere, where it will not be readily noticed by a warehouse worker: +“Please note: This item was returned to Amazon, as defective or damaged.”+ Agree that all sellers should have the option to recall ALL returns and have been pushing that idea for years.
Lawrence19841985: I have got some FBA returns with customer commenting defective or actually written something like the surface has some scratches. I just wander if FBA staff really thoroughly check the returned item for minor defect such as small scratches or not.
“Liquidators” / “drop-ship supply houses” purchase their goods from places like Walmart, those clerks ONLY scan the barcode, refund and toss it into a cart. Those cart loads of returns are sold to internet “entrepreneurs” as they prefer to be called that in turn send it into Amazon as commingled inventory or make available for the many drop shippers.
When Amazon ships those returns to me I keep getting back old motor kits that I do not even sell. And then Amazon usually refunds them their full money back, so they end up getting my kits for free.
I asked the Amazon customer service if they can please not sell returns no such option available. I’ve received parts that were not what the customer purchased in return.
Do the drop shippers hold the merchandise and send it when it is ordered, do they also charge less money than Amazon ? It would probably be an exaggeration to say that Amazon Prime transformed my life, but it has made it a lot easier.
My wife and I live in a historic rural community without many nearby retail resources, so the ability to get what we need, generally quickly and with no shipping costs beyond our annual Prime fee, is a boon. My favorite example is the desk I ordered for fifty bucks, which included free shipping.
Recently my wife and I each separately ordered items through Amazon. When I logged into my Amazon account and checked my orders, the object was marked as undeliverable.
She immediately called Amazon and cancelled the replacement shipment. She also talked to our postal carrier, who told her there was nothing on his end that would cause something to not be delivered.
US consumer return deliveries are expected to cost sellers $550B in 2020, up 75% from 2016. Like with the USB hub, the company indicated that a refund would be provided within 2-3 days.
It showed up pretty quickly, but on her Orders page, there's now an ominous message that says, “We are expecting your return. Clearly, we're going to have to keep an eye on this because we never actually got the product, don't know why it was undeliverable, and have no control over whether it will actually ever make its way back to Amazon.
If they don't get it back, they may recharge us, which will necessitate another round of phone calls, refunds and stress. The thing is, I can't be sure that these two refunds would have been issued had we not called Amazon.
Amazon has generally been pretty good about issuing refunds. Now I wonder if our recent refunds were caught up in some limbo that resolved upon a phone call, or whether there was some magical coincidence that caused the refunds to be issued on the same days we called in to check on them.