And now, it would seem, malicious actors have also turned to spoofing Amazon via well-executed scam phone calls done by persons apparently familiar with Amazon's support scripts and phone protocols. Your email address, it's worth noting, functions as the login name for your Amazon account.
I also told him that it was highly irregular for Amazon to be calling unsolicited and asking for security information on the account. The person I talked to also asked for security information -- which I provided -- and then sent a text with a security confirmation number to the phone number I had entered when I set up 2FA (two-factor authentication) on my Amazon account.
In the process I captured the number he called from on my phone and added it to my contacts list under the name Amazon Support.” The fraudulent call I received at 11 pm yesterday evening popped up on my phone as Amazon Support” from the same number I had captured the previous week.
All told, the fraudulent phone call I received was very slickly performed. Do not click links or open attachments provided in unsolicited emails or texts.
If you're wondering whether a phone call, email, or text is genuine, then call back using a phone number you know to be legitimate or visit the company's website directly and engage the company's support services using information provided on that official website. A legitimate company like Amazon is not going to call you out of the blue at 11 pm or violate well-known security best practices by asking for security information on an unsolicited phone call.
Christmas is supposed to be time for celebrating with friends, family, and loved ones. It's not supposed to become yet another opportunity to hand over your hard-earned money to the bad guys so that they can give all their own friends and family a merry Christmas at your expense.
I received a call with a recorded message telling me my Amazon Prime membership was being automatically renewed and £39 would be debited from my account. Similar scams, where callers pretend to be the police, a broadband provider or a government department, cost victims £37m in the first half of last year, according to banking trade association UK Finance.
If in doubt, wait a few minutes for the line to clear and call the company using a number on a bill or its website. If you need help email Anna Tim's at email@example.com or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU.
The wording before the dot will never be IP address (string of numbers), such as http://123.456.789.123/ Amazon.co.uk/ Note: Never click on a link, open an attachment or respond to an email you suspect to be fraudulent. If you click on a link or a button by mistake, before entering any information please check using the tips above if the web address is a legitimate Amazon URL.
If you receive a suspicious SMS claiming to be from Amazon (sometimes called Smashing), here are some things you can look out for: Scam texts will often say there is a problem with your account, ask you for sensitive information like passwords, or state that you are owed a refund.
Amazon will never ask for your personal information, or ask you to make a payment outside our website (e.g. via bank transfer, e-mailing credit card details, etc.) If you have clicked on a Phishing or Spoofed e-mail or SMS, or shared personal details on a Phishing call and you are concerned your account information may be at risk, please refer to Protect Your Account for guidance.
You can contact Amazon's customer service department in a few different ways to get answers about your orders, shipping, returns, or anything else relating to your account. Here are all the best ways to contact Amazon for help with just about anything related to your account by phone, email, chat, or social media.
If you've ever tried to contact Amazon to make a change to your account or modify an order, you might have run into some trouble. In fact, it can be difficult for users to even locate contact information for the e-commerce giant anywhere on its homepage.
To assist you, here are several ways you can get in touch with Amazon customer service when you have a problem with your account. The Google search “does Amazon have a phone number” returns about 2 billion hits.
Click the button that appears with the word “Chat” to commence an online conversation with a customer service rep. For issues with your account, such as a billing dispute, you should email CISC Amazon .com.
If your preferred method of communication is social media, you can comment, Tweet, or hashtag one of their several accounts. This is not the most efficient way to reach them, but it can allow you to air a problem, potentially drawing a more thorough addressing of the issue from the company.
But really, if you want answers fast, just pick up the phone and give Amazon a call. First up, you ’ll receive a phone call informing you that you ’ve been charged for an Amazon Prime subscription.
However, to assess whether it’s actually you on the line, the operative (and professional scammer) will need to remotely access your computer to improve security settings, or some such pitiful excuse. So, even if you don’t fall for the trick and hand over your private information to the caller, the scam will still cost you money.
It’s also worth noting that Amazon Prime now costs £79 a year, so any calls that quote the incorrect figure are clearly scams. Scammers are telephoning Amazon Prime customers in a bid to access private information and bank account details.
While fraudsters often attempt to mimic huge, familiar companies, this is often down the route of email or text with phishing links. However, the Chartered Trading Standards Institute has today warned that there has been a sharp uptick of phone calls from scammers to households, asking them to press 'one' on the keypad.
It means Amazon has increased its subscriber base by 6.7million households in the past five years. Scammers often pose as various authority figures, such as employees of government departments as well as private companies and banks.
Households are receiving automated telephone calls informing them that they have opened an Amazon Prime account and that they should 'press one' to cancel the transaction. Amazon warns never to click on a link, open an attachment or respond to an email you suspect to be fraudulent.
Upon pushing the button, the call connects to a fraudster posing as an Amazon customer service representative. The CSI says the scammer then informs the recipient of the call that their subscription was purchased fraudulently due to a supposed 'security flaw' on the targeted person's computer.
The bogus Amazon representative then asks for remote access to the recipient's computer, supposedly to fix the security breach. An email version of this scam has also emerged claiming the target has started an Amazon Music subscription charged at £28.99 per month.
'Phishing scams targeting users of big platforms like Amazon have existed for a long time, but the current crisis has made them more vulnerable. The company also encouraged customers with concerns to check Amazon's help pages for guidance.