The seller takes all the risk, while Amazon, the drop shipper, makes the profit. Lawrence19841985: I have got some FBA returns with customer commenting defective or actually written something like the surface has some scratches.
I just wander if FBA staff really thoroughly check the returned item for minor defect such as small scratches or not. Lots of returns, bad feedback or reviews due to that.
From a buyer’s point of view, I would say Amazon does a poor job at evaluating returned items. I can’t tell you how many times I’ve purchased from FBA sellers and received damaged product.
Somewhere out there is a news report about the high turnover at those AMZ facilities. The best way to insure your items are returned correctly and re-shipped is to drop-ship it yourself.
The seller takes all the risk, while Amazon, the drop shipper, makes the profit. Good news is that Amazon is running a beta program called the +Grading Opt Out Pilot Program+ which allows sellers to opt to have all FBA returns for enrolled ASINs be automatically marked as unsellable.
I’ve been participating in the program since August and it’s made a positive impact…hopefully it gets rolled out to everyone soon. In the meantime, if you’re not already doing so, start applying tamperproof seals on your packaging’s opening flap(s) that says something along the lines of “If seal is broken, this product has been opened after it left our facility”.
This improves the chances of Amazon warehouse workers noticing the package was opened and marking as unsellable. Personally, if I need to create a return for defective or damaged merchandise, I write across the manufacturer packaging, in a bold permanent marker: “DAMAGED/DEFECTIVE.
If the item is in a box, with instructions, i.e.: electronics or electrical items, I also type out a small message and insert it IN the instruction booklet or if possible, hide it somewhere, where it will not be readily noticed by a warehouse worker: +“Please note: This item was returned to Amazon, as defective or damaged.”+ Agree that all sellers should have the option to recall ALL returns and have been pushing that idea for years.
Lawrence19841985: I have got some FBA returns with customer commenting defective or actually written something like the surface has some scratches. I just wander if FBA staff really thoroughly check the returned item for minor defect such as small scratches or not.
“Liquidators” / “drop-ship supply houses” purchase their goods from places like Walmart, those clerks ONLY scan the barcode, refund and toss it into a cart. Those cart loads of returns are sold to internet “entrepreneurs” as they prefer to be called that in turn send it into Amazon as commingled inventory or make available for the many drop shippers.
When Amazon ships those returns to me I keep getting back old motor kits that I do not even sell. And then Amazon usually refunds them their full money back, so they end up getting my kits for free.
Do the drop shippers hold the merchandise and send it when it is ordered, do they also charge less money than Amazon ? Admittedly Amazon have classed it as sellable so it can be relisted, but the previous one was described as “defective” with the reason given for return as “unwanted item”, this was then placed on my “unfulfillable” list which meant I would have had to pay to have it returned to me or destroyed.
I contacted Seller Support & asked for the book to be checked, because as far as I was aware there was nothing wrong with it when I sent it to the fulfillment center. They said this was not something they would normally do but on this occasion they would ask the center to check it, after which it was found to be sellable & relisted.
How many thousands of pounds a week would you pay to check everything rather than only a sample? 4thought: But they don’t destroy them either just ship them out to the next buyer which is my point, they look after their own profits.
They must check a number of them because many are then sold on at a reduced cost using their Amazon warehouse deals account as ‘like new’ i.e. with undone packaging etc. I recently had an item returned by the buyer as damaged in transit.
Martin: 4thought:But they don’t destroy them either just ship them out to the next buyer which is my point, they look after their own profits. As I mentioned, these amounts may be small, but they can soon add up & in today’s competitive market, every little counts.
There’s been a lot of confusion recently on how the return policy at Amazon actually works. After several phone calls and live chat sessions, here’s how their return policy currently works.
This is great because it allows you to start your Christmas shopping now, knowing that the gift recipient can return items up until the end of January. If items are fulfilled by Amazon, you typically won’t have to pay return shipping charges.
Your chances of success rise greatly if you’re a Prime member and order quite a bit every month. I was going to be charged return shipping until I started a live chat and then the operator gave it to me for free.
Keep in mind that the item must be sold and shipped directly by Amazon and not a 3rd party. Amazon actually has a team that researches your returns and comes up with the specific dollar amount for policy “abusers”.
If you cross this limit, Amazon will mark your account as “concession abuse”. In other words, if you typically only contact Amazon for a refund or discount, and abuse their policy frequently, you’ll fall into this category.
Once your account is marked “Concession Abuse”, no returns will be accepted on any orders made by you in the future. Start by visiting the Gift Return Page and enter your order number which is the 17-digit code found on the packing slip.
Next, follow the online prompts and you’ll get a free shipping label which you can print and attach to the box. If you DON’T know the order number you can either ask the gift giver or contact Amazon customer service at 1-(888) 280-4331.
When calling, make sure you have the” gift giver’s email address, phone number and the package tracking ID ready (if you have it).” As long as your issue or problem with the product is genuine, there is NO limit on the number of returns you can make.
Be aware that you may get hit with a restocking fee if the item is damaged due to misuse, missing parts, or unauthorized tampering. But it goes without saying that they track your return history and absolutely reserve the right to take action if they feel you’re abusing their policy.
If you order one of these non-returnable items and it arrives damaged or defective you should contact Amazon to get resolution to the problem. Typically, any purchases you make between November 1st and December 31st have an extended “Holiday” return period.
Personally, I’ve had it happen when I was sent something I didn’t order, but it can also take place if they send you too many of an item, or for any random reason…they’ll tell you to keep it or donate it to charity.