Alas, yes, sometimes even Fire TV devices behave strangely. Before getting to the specific problems and their solutions, I want to take you through a few very basic troubleshooting steps.
Try restarting your Fire TV device to see if it solves your problem. If there’s still no joy, only then should you try resetting your Fire TV device to its factory default settings.
If your Fire TV is having trouble playing media, connecting to Wi-Fi, pairing with a Bluetooth device, or doing any of its normal duties, by far the most common solution is to shut down the device and then restart it. By rebooting the device, you reload the system, which is often enough to solve many problems.
You may be tempted to just plug the Fire TV device back in again right away, but hold on a second. The Fire TV device has internal electronic components that take some time to completely discharge.
Here are the steps to follow to check for and install Fire OS updates: When you highlight the Check for Updates command, the right side of the screen shows the current version of Fire OS, as well as the last date Fire TV checked for updates.
During this process, leave your device on and don’t press any buttons on the remote. If your problem is particularly ornery, restarting or updating the device won’t solve it.
In that case, you need to take the relatively drastic step of resetting your Fire TV device. I describe this step as “drastic” because it means you have to go through the setup process all over again, so only head down this road if restarting and updating your device don’t solve the problem.
Fire TV Edition: Choose SettingsDevice & SoftwareReset to Factory Defaults. Wireless networking adds a whole new set of potential snags to your troubleshooting chores because of problems such as interference and device ranges.
Here’s a list of a few troubleshooting items that you should check to solve any wireless connectivity problems you’re having with your Fire TV device: Many Wi-Fi devices these days are all-in-one gadgets that combine both a Wi-Fi router and a modem for Internet access.
Devices such as baby monitors and cordless phones that use the 2.4 GHz radio frequency (RF) band can wreak havoc with wireless signals. Keep your Fire TV device and Wi-Fi router well away from microwave ovens, which can jam wireless signals.
Many wireless routers enable you to set up a separate Wi-Fi network on the 5 GHz RF band, which isn’t used by most household gadgets, so it has less interference. Check your router manual to see if it supports 5 GHz networks.
Update and optionally reset your Fire TV device. As a last resort, reset the Wi-Fi router to its default factory settings (see the device documentation to find out how to do this).
When you have a slow Internet connection speed: Media files are usually quite large, so for these files to play properly you need a reasonably fast Internet connection. Amazon recommends at least a half a megabit per second (0.5 Mbps), but realistically you should probably have a connection that offers at least 8 Mbps download speeds for HD content (see Chapter 10 for more detail on this).
What if you have a zippy Internet connection and strong service all the time? Restart your Wi-Fi router and Fire TV device using the steps I outline in the preceding section.
Move your Fire TV device closer to your Wi-Fi router. Make sure your Wi-Fi router isn’t situated near devices that can cause interference, such as microwave ovens and baby monitors.
Make sure your Fire TV device isn’t close to a wall or a metal object. If your Fire TV device is sitting on a low shelf or even on the floor, move it to a higher location.
If your Fire TV device is inside a cabinet or similar enclosure, take it out. If you clear the app’s data, it means you have to enter your login info all over again and reconfigure your settings, so be sure you want to perform this operation before proceeding.
On your Fire TV device, choose SettingsApplicationsManage Installed Applications. Shut down the app by choosing the Force Stop command.
If that happens, optionally curse your rotten luck and the try these troubleshooting techniques: Restart the device on which the Fire TV mobile app is installed.
(Advanced) Log in to your wireless router and check to see if a static IP address has been assigned to your Fire TV device. If so, configure the router to assign an address to the Fire TV device automatically.
(Again, see your router manual to learn how to work with IP addresses.) If you have a second-generation Fire TV Cube (which supports 4K), make sure you’re using a high-speed HDMI cable.
Check that the TV audio isn’t either muted or set extremely low. For a Fire TV Stick or Cube, try turning off Dolby Digital Plus Output.
Fire TV devices support a wireless technology called Bluetooth, which enables you to make wireless connections to other Bluetooth-friendly devices, such as headsets, speakers, and smartphones. Most Bluetooth devices have a switch you can turn on or a button you can press to make them discoverable.
If that happens to your Fire TV device, try the following troubleshooting steps, in order: Check your Wi-Fi network to make sure it’s working properly and that your device is connected.
Force the app to quit by choosing SettingsApplicationsManage Installed ApplicationsForce Stop. About the Book Author Paul Ferries has been involved with computers for more than 40 years.
His 95-plus books, covering everything from Amazon Alexa to web coding, have sold more than four million copies worldwide.