The Detroit Post
Saturday, 06 March, 2021

Do Amazon Delivery Drivers Know What You Ordered

author
Earl Hamilton
• Sunday, 08 November, 2020
• 8 min read

Call 911 if police or emergency medical services are needed. Report the incident to Amazon by calling 844-311-0406 to receive 24/7 immediate assistance.

(Source: venturebeat.com)

Contents

If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file.

For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information.

If you checked these places, and you still can't locate your package, please contact us, and we'll be happy to look into it for you. Business Insider released a scathing report on what its like to be a delivery driver for Amazon.

Interviews with nearly three dozen Amazondeliverydrivers provides a disturbing picture of the working conditions faced by drivers daily. Full disclosure: I accompanied Amazon Flex drivers on routes delivering packages.

Amazon stated to me that roughly 90% of the time, delivery drivers finish making deliveries before their nine-hour shift comes to an end, and that drivers are able to take all scheduled breaks. Reading the report of conditions faced by Amazondeliverydrivers as outlined by Business Insider is reminiscent of the impact of a book written in 1906 by Upton Sinclair.

Sinclair's novel, The Jungle, portray the harsh conditions and exploited lives of immigrants in the United States in Chicago and other large cities. The book depicts working-class poverty, the struggle to work fast enough to please company supervisors and accidents that occurred on the job.

The book also described actual events Sinclair witnessed while working for seven weeks incognito in several meatpacking plants. The health violations and unsanitary practices outlined in the book created a public outcry that resulted in government action and the passing of the Meat Inspection Act.

Granted, the industries are different but the message is the same: A big corporation (Amazon) is forcing workers to engage in behavior and put up with working conditions that can only be described as harsh and unfair. Drivers have to break the speed limit in order to deliver packages by the end of each shift.

Note: Fox News reported of a similar event taking place in 2017 and captured on film. According to Business Insider, drivers rarely if ever can take such breaks as doing so greatly impacts the ability to deliver all packages on-time.

“While it is impossible to characterize a network of thousands of delivery drivers based on anecdotes, we do recognize small businesses sometimes need more support when scaling fast,” Amazon spokeswoman Amanda IP said in a statement to Business Insider. I believe Amazon is making the same mistakes made by Walmart which for years had a policy of ignoring critics.

More importantly, Amazon should do a better job of outlining how it will ensure drivers will obey the speed limit. The number of packages Amazon will require to be delivered will only increase in the coming years.

Step up and prove how quickly the issues and conditions outlined in the Business Insider investigative report can be corrected and prevented from occurring in the future. I am recognized globally as a thought leader and expert in e-commerce, retail, strategy, supply chain management and cross-border trade.

Read More am recognized globally as a thought leader and expert in e-commerce, retail, strategy, supply chain management and cross-border trade. I have extensive international experience in China, Vietnam, Philippines, Europe, Russia, India, Africa and Latin America.

My car loaded up with 41 Amazon packages, ready to be delivered to customers in Seattle just before Christmas. I’ve spent the past few weekends trying my hand as a driver for Amazon Flex, the company’s Burlesque platform that lets everyday people like you and me deliver packages with our own cars.

To become a Flex driver for Amazon .com deliveries, you need to meet some basic requirements; a smartphone and a 4-door vehicle for starters. Amazon also runs a background check and asks you to watch a series of instructional videos that are always accessible on the app.

Once activated on Flex, you find work by checking on available “blocks” that Amazon offers, which frequently change and vary on time, pay, and pickup location. For my first attempt, I chose a $60 three-hour shift from 6 p.m. to 9 p.m. on a Sunday evening, starting from the pickup center in Seattle’s Georgetown neighborhood.

After driving into the warehouse and parking, I found an Amazon rep who had a QR code I scanned with the app that checked me in. The evening shift seemed to consist partly of packages that couldn’t be delivered by other drivers during the day.

When I was ready to leave, the app automatically directed me to the first stop, as decided by Amazon ’s algorithms. If you ’re unable to deliver a package, you drive back to the pickup center when your shift is complete and drop it off.

Amazon asked a few survey questions at the end of the shift as a way for me to provide feedback. I nabbed a 3-hour shift on a Saturday afternoon, set to start at a facility in North Seattle.

I had watched some how-to Amazon Flex videos on YouTube uploaded by other couriers and learned that some people strategically organized packages in their vehicle depending on address and drop-off order, to speed up the delivery process. After scanning each package with my smartphone, I wasn’t quite sure how to position each box in my car to optimize for efficiency.

I wish Amazon made this process more systemic, because I ended up spending a lot of time searching for the right package during my drive. I also wondered if people thought I was a porch pirate, given my attire and how I was walking around carrying Amazon boxes.

I forgot to scan one package at the outset, so I had to bring it back to the Amazon Flex pickup facility when my shift was over. Amazon Flex, like other gig economy services such as Uber or Postmates, provides people with an easy way to make some cash.

After subtracting costs of gas; parking/tolls; smartphone data usage; and wear and tear of your car, the pay seems to be a little more than minimum wage. But being able to pick from plenty of shifts and make a quick buck is pretty nice, especially if you ’re trying to pay a bill or supplement your primary income.

Fast-forward to today, though, and the company is not only selling more products on its site, but also guaranteeing speedy delivery to customers, in particular its valuable Prime members. As it continues to make more first- and third-party products available on its site, many of which are eligible for 2-day shipping, Amazon is looking at new ways to manage and deliver the inventory.

The tech giant still relies on USPS and UPS, but it also now uses its own trailer trucks and jumbo jets to deliver packages. “Handling more deliveries itself would give Amazon greater flexibility and control over the last mile to shoppers’ doorsteps, let it save money through volume discounts, and help avoid congestion in its own warehouses by keeping merchandise in the outside sellers’ own facilities,” Bloomberg reported in October.

Amazon ’s rising shipping costs and related initiatives to manage delivery logistics also demonstrate the larger shift toward online shopping. Amazon Flex isn’t the right fit if you ’re looking for full-time work, but if you have some free time and don’t mind driving your own car for the job and using your own smartphone, it’s worth a look.

Report the incident to Amazon by calling +44 808 164 6718 in the U.K. or +353 1800 938 672 in Ireland to receive 24/7 immediate assistance. If no one is at the address when delivery is attempted, Amazon will post the parcel through your letter box if possible, leave it in your preferred safe place or a secure location, or deliver to a neighbor.

Note: During checkout, on the Review your order screen, you'll see the heading What if I am not in under your delivery address. Click Tell us where to leave your package to nominate a preferred neighbor or to select a safe place for delivery.

It is not possible to request that Amazon leave these items at a neighbor’s address or in a safe-location, and they can't be delivered to a locker or Pickup point. If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge or mail room attendant receiving your parcel will need to provide a valid ID, showing they are aged 18 or over.

All information we receive about customers is treated in accordance with our Privacy Notice. If Amazon can't deliver your parcel on the first attempt, delivery will automatically be re-attempted for up to four more times.

If your order is eligible for redelivery, you ’ll be able to click the ‘Request reschedule’ link. If Amazon is unable to successfully deliver the parcel, it will then be returned to our Fulfillment Center and a refund will be processed to your payment card.

In these instances, we'd recommend that you check to see if the parcel was left in secure location, such as your letter box, shed or garage, or with one of your neighbors. If you've checked these places, and you still can't locate your parcel, please Contact Us, and we'll be happy to look into it for you.

You can also update an existing address with weekend availability preferences by visiting Your Account. Addresses with no weekend availability preference set receive deliveries 7 days a week.

Addresses with Saturday and Sunday deselected in Weekend Availability preferences will receive deliveries on weekdays only, excluding holidays. You can Contact Us if you need to reschedule a delivery, request a redirection, or with any other queries you may have.

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