The Detroit Post
Wednesday, 01 December, 2021

Do Amazon Contact You By Phone

Bob Roberts
• Thursday, 31 December, 2020
• 8 min read

Here are some tips to determine if an email, phone call, text message, or webpage is not from Amazon .com. Don't open any attachments or click any links from suspicious emails or text messages.



We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/ Amazon .com/. If the link takes you to a site that is not a legitimate Amazon domain, then it is likely phishing.

If you aren't prompted to update your payment method on that screen, the message isn't from Amazon. While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect.

Now that it's the holiday season, malicious parties across the globe are exploiting Amazon's good name and popularity with consumers to swindle unsuspecting victims out of money, personal information, and the credentials to their Amazon accounts. These fishes run the gamut from offers of free Amazon gift cards...

And now, it would seem, malicious actors have also turned to spoofing Amazon via well-executed scam phone calls done by persons apparently familiar with Amazon's support scripts and phone protocols. Your email address, it's worth noting, functions as the login name for your Amazon account.

I also told him that it was highly irregular for Amazon to be calling unsolicited and asking for security information on the account. The person I talked to also asked for security information -- which I provided -- and then sent a text with a security confirmation number to the phone number I had entered when I set up 2FA (two-factor authentication) on my Amazon account.


In the process I captured the number he called from on my phone and added it to my contacts list under the name Amazon Support.” The fraudulent call I received at 11 pm yesterday evening popped up on my phone as Amazon Support” from the same number I had captured the previous week.

All told, the fraudulent phone call I received was very slickly performed. Do not click links or open attachments provided in unsolicited emails or texts.

If you're wondering whether a phone call, email, or text is genuine, then call back using a phone number you know to be legitimate or visit the company's website directly and engage the company's support services using information provided on that official website. A legitimate company like Amazon is not going to call you out of the blue at 11 pm or violate well-known security best practices by asking for security information on an unsolicited phone call.

Christmas is supposed to be time for celebrating with friends, family, and loved ones. It's not supposed to become yet another opportunity to hand over your hard-earned money to the bad guys so that they can give all their own friends and family a merry Christmas at your expense.

You can contact Amazon's customer service department in a few different ways to get answers about your orders, shipping, returns, or anything else relating to your account. Here are all the best ways to contact Amazon for help with just about anything related to your account by phone, email, chat, or social media.

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If you've ever tried to contact Amazon to make a change to your account or modify an order, you might have run into some trouble. In fact, it can be difficult for users to even locate contact information for the e-commerce giant anywhere on its homepage.

To assist you, here are several ways you can get in touch with Amazon customer service when you have a problem with your account. The Google search “does Amazon have a phone number” returns about 2 billion hits.

Click the button that appears with the word “Chat” to commence an online conversation with a customer service rep. For issues with your account, such as a billing dispute, you should email CISC Amazon .com.

If your preferred method of communication is social media, you can comment, Tweet, or hashtag one of their several accounts. This is not the most efficient way to reach them, but it can allow you to air a problem, potentially drawing a more thorough addressing of the issue from the company.

But really, if you want answers fast, just pick up the phone and give Amazon a call. I received a call with a recorded message telling me my Amazon Prime membership was being automatically renewed and £39 would be debited from my account.

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Amazon warns customers never to take action on their accounts in response to an unsolicited call. If in doubt, wait a few minutes for the line to clear and call the company using a number on a bill or its website.

If you need help email Anna Tim's at or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. On other Fire tablets that don’t yet have the Hands-Free mode, first tap the home button and then ask Alexa to make a call.

On all other devices, just open the Alexa app, head to Conversations, select a contact, and press call. Update March 12, 12:30 PM ET: This article has been corrected to reflect that receiving calls on tablets was not available until today.

I also received a computer voice from Amazon telling me someone was trying to purchase an iPhone on my account. I called Amazon Tech Support and gave them information.

But they could not or would not confirm this was an Amazon Customer Service number. Said somebody in Ohio had tried to buy an iPhone using my Amazon account.

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Thought they were legit the first time, as my credit card had been compromised a couple of weeks earlier. The incident fizzled when the “customer service rep” couldn't access my bank account.

Definitely robocall said someone had purchased a $749 I- Phone on my Amazon account, press 1 to be connected or stay on the line to talk to a representative. Caller said someone had purchased a $749 I- Phone on my Amazon account.

I received a call saying someone made an unauthorized charge of $749.00 to buy a phone on Amazon account. The team Viewer was to put a protective system on my account.

They ask me to download team viewer quick support to get access to my phone which I could see them going into personal information. I received a call telling me that someone had charged 800.00 to my account with Amazon, only to get my information.

Please do not fall for this Scam, like I did and have spent all afternoon trying to get my information and life back .... this call is SPAM... I didn't get a phone call, just an erroneous hit on my debit card for $99.95.

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The phone number they give is really truly Amazon. So they got my information through a small legitimate purchase, then used that information to hit me for $99.95.

My bank is reversing that charge now, and I'm being sent a new debit card. I received a recorded voice mail trying to connect me with customer service.

Alexa has thousands of skills, and one of the most useful ones may be the ability to make phone calls using your Echo device or the Alexa app on your phone. Calls using Alexa can be made to the US, Canada and Mexico, free of charge.

Using Alexa to make phone calls can be handy when you want to make a hands-free call, when you want to call others within your house, when your phone isn’t close by, when you ’re in distress and can’t reach your phone (though emergency services are not currently supported), or when you want to have a video chat. After you download the Alexa app, it will ask for permissions to make calls and to access your contacts.

This Amazon video shows you how to make calls using Alexa: You can make Alexa calls to landline and cell phones using your voice with an Echo device.

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Alexa will place the call and, after the person answers, you can talk and listen through your Echo device. To make calls using the Alexa app on your phone or tablet, open the app and from the home page, tap the conversation icon at the bottom of the screen.

You ’ll see a list of your friends who have Alexa calling set up on the app and who have Echo devices. Tap the person icon at the top of the screen to call one of your contacts.

You and your friend must both have the Alexa app to make video calls. Alexa video calls can be made from Echo Show or Echo Spot to the Alexa app and vice versa.

To make a video call using the Echo Show or Spot, ask Alexa to call one of your contacts who have an Echo Show or Spot, or has the Alexa app. Look in the Alexa app under Settings to see the names of your Echo devices.

Calls currently cannot be placed to the Alexa app or Echo devices from a landline or cell phone. Unless you have an unlimited data plan, you may want to wait until you ’re connected to Wi-Fi to make a video call using Alexa.

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You must either know the phone number or have the person in your contacts to make a call. You cannot, for example, tell Alexa to call a business that isn’t in your Contact list.

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