The Detroit Post
Wednesday, 01 December, 2021

Do Amazon Check Returned Items

author
Ellen Grant
• Friday, 18 December, 2020
• 8 min read

Admittedly Amazon have classed it as sellable so it can be relisted, but the previous one was described as “defective” with the reason given for return as “unwanted item”, this was then placed on my “unfulfillable” list which meant I would have had to pay to have it returned to me or destroyed. I contacted Seller Support & asked for the book to be checked, because as far as I was aware there was nothing wrong with it when I sent it to the fulfillment center.

amazon check cheque associates payment pays selling withholding
(Source: booksbybethel.com)

Contents

They said this was not something they would normally do but on this occasion they would ask the center to check it, after which it was found to be sellable & relisted. I know we are not talking vast amount but what with one thing & another keep eating into profits we can’t afford to have good stock destroyed or added expenses for returning or relisting.

4thought: But they don’t destroy them either just ship them out to the next buyer which is my point, they look after their own profits. But they don’t destroy them either just ship them out to the next buyer which is my point, they look after their own profits.

Bought a garden electrical item from Amazon on Monday delivered today, obvious it had been previously opened & repacked sent out as new. It was faulty & had been used so no, they do not check returns. Russ: Bought a garden electrical item from Amazon on Monday delivered today, obvious it had been previously opened & repacked sent out as new. It was faulty & had been used so no, they do not check returns.

I bought a garden petrol item, that arrived faulty and was clearly a return from another customer It went straight back when I found several addresses around Ireland in its history.

How would it have looked for my business if Amazon had shipped out item again to another buyer? Martin: 4thought:But they don’t destroy them either just ship them out to the next buyer which is my point, they look after their own profits.

(Source: www.amazon.com)

As I mentioned, these amounts may be small, but they can soon add up & in today’s competitive market, every little counts. I have got some FBA returns with customer commenting defective or actually written something like the surface has some scratches.

I just wander if FBA staff really thoroughly check the returned item for minor defect such as small scratches or not. The seller takes all the risk, while Amazon, the drop shipper, makes the profit.

Lawrence19841985: I have got some FBA returns with customer commenting defective or actually written something like the surface has some scratches. I just wander if FBA staff really thoroughly check the returned item for minor defect such as small scratches or not.

Lots of returns, bad feedback or reviews due to that. From a buyer’s point of view, I would say Amazon does a poor job at evaluating returned items.

Cliff: I doubt it as I can only imagine the amount of items they get back Somewhere out there is a news report about the high turnover at those AMZ facilities.

(Source: www.slideshare.net)

The best way to insure your items are returned correctly and re-shipped is to drop-ship it yourself. The seller takes all the risk, while Amazon, the drop shipper, makes the profit.

Good news is that Amazon is running a beta program called the +Grading Opt Out Pilot Program+ which allows sellers to opt to have all FBA returns for enrolled ASINs be automatically marked as unsellable. I’ve been participating in the program since August and it’s made a positive impact…hopefully it gets rolled out to everyone soon.

In the meantime, if you’re not already doing so, start applying tamperproof seals on your packaging’s opening flap(s) that says something along the lines of “If seal is broken, this product has been opened after it left our facility”. This improves the chances of Amazon warehouse workers noticing the package was opened and marking as unsellable.

Personally, if I need to create a return for defective or damaged merchandise, I write across the manufacturer packaging, in a bold permanent marker: “DAMAGED/DEFECTIVE. I also doubt, many returned items are actually checked, especially items that are scratched or have other small defects, that no trustworthy retailer, will sell as new.

Agree that all sellers should have the option to recall ALL returns and have been pushing that idea for years. Lawrence19841985: I have got some FBA returns with customer commenting defective or actually written something like the surface has some scratches.

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(Source: imtips.co)

I just wander if FBA staff really thoroughly check the returned item for minor defect such as small scratches or not. “Liquidators” / “drop-ship supply houses” purchase their goods from places like Walmart, those clerks ONLY scan the barcode, refund and toss it into a cart.

Those cart loads of returns are sold to internet “entrepreneurs” as they prefer to be called that in turn send it into Amazon as commingled inventory or make available for the many drop shippers. When Amazon ships those returns to me I keep getting back old motor kits that I do not even sell.

We’re still their ‘drop shippers’ by the appropriate definition of the term, as long as we are participants marketing our goods on the Amazon platform, but at least we don’t have to put up with the nonsense that goes on in those warehouses if we are FBS! I asked the Amazon customer service if they can please not sell returns no such option available.

It would probably be an exaggeration to say that Amazon Prime transformed my life, but it has made it a lot easier. My wife and I live in a historic rural community without many nearby retail resources, so the ability to get what we need, generally quickly and with no shipping costs beyond our annual Prime fee, is a boon.

My favorite example is the desk I ordered for fifty bucks, which included free shipping. Recently my wife and I each separately ordered items through Amazon.

(Source: shophoneybee.com)

When I logged into my Amazon account and checked my orders, the object was marked as undeliverable. I contacted the company who said it was sent through the US Postal Service, and they had no idea why it couldn't be delivered.

A week or so later, my wife had a similar undeliverable problem, this time with the kitchen knife. She immediately called Amazon and cancelled the replacement shipment.

She also talked to our postal carrier, who told her there was nothing on his end that would cause something to not be delivered. US consumer return deliveries are expected to cost sellers $550B in 2020, up 75% from 2016.

Like with the USB hub, the company indicated that a refund would be provided within 2-3 days. It showed up pretty quickly, but on her Orders page, there's now an ominous message that says, “We are expecting your return.

Clearly, we're going to have to keep an eye on this because we never actually got the product, don't know why it was undeliverable, and have no control over whether it will actually ever make its way back to Amazon. If they don't get it back, they may recharge us, which will necessitate another round of phone calls, refunds and stress.

(Source: weemmo.com)

The thing is, I can't be sure that these two refunds would have been issued had we not called Amazon. Amazon has generally been pretty good about issuing refunds.

Now I wonder if our recent refunds were caught up in some limbo that resolved upon a phone call, or whether there was some magical coincidence that caused the refunds to be issued on the same days we called in to check on them. It's an extra step that often involves checking online credit card accounts, but it's worth it.

I would not suggest sending electronics with multiple components for FBA as the inspection is not detailed enough. I sell shrink-wrapped games and puzzles, so either it is still shrink-wrapped or it is no longer new.

CS did try to look in to it, however they basically said they couldn’t tell exactly what had happened, so would assume it was a mix up. They are generally families, young adults (mainly geeks), older people buying gifts or puzzles.

On rare occasions, someone might return an opened game, but I don’t have the problems that people in the consumer electronics businesses will have. You hear about the problems, but out of the number of sellers out there, it is not many and is generally focused on products that are already targets for theft in all its forms.

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(Source: www.dreamkatcherslakepowell.com)

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6 www.1stclassrealestate.com - https://www.1stclassrealestate.com/realestateagent/search
7 www.gtlaw.com - https://www.gtlaw.com/en/capabilities/real-estate/land-development
8 www.zoominfo.com - https://www.zoominfo.com/p/Kit-Lockett/-1145955195
9 www.boltinsurance.com - https://www.boltinsurance.com/cities/virginia-beach-va-car-insurance/
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