The Detroit Post
Wednesday, 01 December, 2021

Do Amazon Charge For Returns

Paul Gonzalez
• Monday, 19 October, 2020
• 10 min read

There’s been a lot of confusion recently on how the return policy at Amazon actually works. After several phone calls and live chat sessions, here’s how their return policy currently works.

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This is great because it allows you to start your Christmas shopping now, knowing that the gift recipient can return items up until the end of January. If items are fulfilled by Amazon, you typically won’t have to pay return shipping charges.

Your chances of success rise greatly if you’re a Prime member and order quite a bit every month. I was going to be charged return shipping until I started a live chat and then the operator gave it to me for free.

Amazon actually has a team that researches your returns and comes up with the specific dollar amount for policy “abusers”. If you cross this limit, Amazon will mark your account as “concession abuse”.

In other words, if you typically only contact Amazon for a refund or discount, and abuse their policy frequently, you’ll fall into this category. Once your account is marked “Concession Abuse”, no returns will be accepted on any orders made by you in the future.

Start by visiting the Gift Return Page and enter your order number which is the 17-digit code found on the packing slip. Next, follow the online prompts and you’ll get a free shipping label which you can print and attach to the box.

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As long as your issue or problem with the product is genuine, there is NO limit on the number of returns you can make. You can return consumer electronics and computers to Amazon within 30 days of purchase.

Be aware that you may get hit with a restocking fee if the item is damaged due to misuse, missing parts, or unauthorized tampering. But it goes without saying that they track your return history and absolutely reserve the right to take action if they feel you’re abusing their policy.

If you order one of these non-returnable items and it arrives damaged or defective you should contact Amazon to get resolution to the problem. Typically, any purchases you make between November 1st and December 31st have an extended “Holiday” return period.

Personally, I’ve had it happen when I was sent something I didn’t order, but it can also take place if they send you too many of an item, or for any random reason…they’ll tell you to keep it or donate it to charity. Your return shipment is free of charge in some cases.

Product Category Per Shipment Per Item Apparel, Loose Stones, Jewelry, Shoes, Software, VHS Videos, Watches $$3.990.99 Luggage $$4.990.99 Books $$3.000.99 Kindle $$3.992.99 Cassettes, DVDs, Music, CDs, Vinyl $$1.990.99 Video Games & Accessories $$3.990.99 Cassettes, DVDs, Music, CDs, Vinyl $$1.990.99 Video Games & Accessories $$3.990.99 Video Game Consoles $$6.990.99 Toys $$3.990.85/lb Computers $$7.990.65/lb Automotive, Baby, Cell Phones & Accessories, Electronics, Furniture, Grocery, Health & Personal Care, Home & Garden, Industrial & Scientific, Kitchen & Housewares, Office Products, Outdoor Living, Sports, Tools & Hardware $$4.990.75/lb Pet Supplies $$4.990.59/lb Televisions shipped with Enhanced Delivery N/A $50.00 Televisions shipped without Enhanced Delivery $$4.990.75/lb Any combination of the above items The Highest applicable per-shipment charge As above Items shipped via a specialty carrier (e.g., CEA, Pilot, ABF) Not applicable $50 Each return label is assigned to a specific return. If you don't see the option to return multiple items in the same box during the return process, don't include items from multiple orders or shipments in the same box.

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Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund.

Using drop off services at locations that are convenient for you Using pickup options Using Heavy-Bulky return options, handled by a specialty carrier team Using Locker, Locker+, and Amazon Hub Counter locations for small packages Using a scanned QR code at designated returns locations to make label-free and package-free returns Amazon will foot the bill only if the cause for return is its own fault, like if an item was broken during its shipment.

“We have teams around the world dedicated to making the returns process smooth and easy, especially during the holiday season. Once we receive a returned product we conduct a thorough inspection to determine if it can be sold to another customer as either 'new' or 'used,'” the statement reads.

Amazon offers free returns in some categories, such as clothing, jewelry, and accessories nearly across the board. But Amazon also offers free returns for all items ordered through its Alexa voice-shopping platform.

That makes sense, as it removes a worry for customers that they might accidentally order something while using the platform and not realize it until it arrives. Amazon said voice shopping with Alexa tripled over the holiday season when compared with last year, however.

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It's investing heavily in other ways to make returns cheaper for them and easier for consumers, including returning them to Amazon pickup locations or some Kohl's department-store locations through an expanding partnership. Don't spend a single penny returning your unwanted Amazon package if you don't have to -- not even on gas.

Angela Lang/CNET Amazon has earned its reputation by making online shopping fast and easy, and package delivery free, but the same can't always be said about its return process. Although Amazon's plethora of return options does mean more choices when shipping back purchases, Amazon often presents only the default return method, making you dig for cheaper or more convenient ways to send your stuff back.

Amazon's preferred return service very well could be the most convenient for you, if, for example, you live near a Kohl's. But if a trip to Kohl's isn't on your itinerary any time soon, accidentally clicking that option -- or a different one -- can add an unnecessary errand to your list.

Get more out of your tech Learn smart gadget and internet tips and tricks with CNET's How To newsletter. If you'd rather return items to Amazon the same way you ordered them -- without ever having to trek beyond your own front door -- here's the quick, easy and (oftentimes) free way to send stuff back.

If you're already a Kohl's shopper, it might be convenient to return Amazon purchases there. Bought by mistake : You accidentally hit Buy it Now or forgot to delete an item from your cart before checking out.

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Item defective or doesn't work : Could be that it's broken or simply doesn't do what it's designed to do (for example, a can opener that spins up but doesn't cut the lid off). Whichever way you go, though, you'll still need to decide exactly how you want to send the item back.

To get to the UPS Pickup option, which is the only way to return items without leaving home, you'll have to scroll down and possibly even click on a link that reads something like 2 other return options. Tap or click UPS Pickup then select Confirm Your Return.

Follow whatever instructions Amazon gives you, which will probably just be to print out a packing slip and place it in the package with your return. Tape up the box good and tight -- and even tape over the return label so it won't get damaged -- then put the package near your front door so you don't forget to set it out on the next business day.

You might even want to set a reminder on your phone or with Alexa or Google Assistant so you don't forget. For the 2020 holiday season, most of the items shipped between October 1 and December 31 can be returned until January 31, 2021.

Amazon will automatically refund up to $20 for return postage costs on receipt of the item. Items valued over $35 must be returned to the seller with a trackable shipping service.

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Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item.

All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges. If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact the Amazon Home Services team, or file an A-to-z Guarantee claim.

See About Spilled or Damaged Amazon Fresh Items for information on requesting a refund. Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon.

With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product (or within 1 year of receipt of a Renewed Premium iPhone) if you are not satisfied. Certified Refurbished items sold by Amazon Warehouse can be returned within 90 days of receipt of shipment.

Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment. Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

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If your return is not a result of an Amazon error, we won't refund the original shipping fees. To request return information, contact the third-party seller within 14 days of receipt.

Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return. New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Amazon .com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.

Amazon .com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.

All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices.

To request a refund, contact Amazon customer service for assistance. Fine Art items with a value of $35 or more must be returned using a trackable shipping method.

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Any Fine Art item returned without original documentation will be rejected. Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.

Before sending a Fine Art return, photograph the item for your records. Hazardous materials, including flammable liquids or gases are not returnable to Amazon.

Contact the manufacturer directly for service, warranty, return, and refund information. Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.

Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return. Fresh flowers, live indoor plants, or insects are not returnable to Amazon, but may be refundable.

Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to Amazon. Luxury Store products must be returned in new, unused, and unaltered condition.

For product documentation, this includes any certificates of authenticity, grading, warranty cards. Unboxed, expanded, and full size mattresses are not returnable to Amazon.

If you're not satisfied with the quality of product, we will issue you a full refund within 30 days of receipt of shipment. Contact the manufacturer directly for product registration and warranty related information.

Pet food and similar products are not returnable to Amazon, but may be refundable. Software and video games can be returned for a full refund within 30 days of purchase.

Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee. Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition.

Items purchased from your Amazon Wedding Registry as a gift can be returned within 180 days of delivery. Items purchased by the registry owner are subject to the standard 30-day Amazon .com Return Policy.

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