Otherwise, you’ll need to get a good box for it and padding materials like newspaper, packing peanuts or bubble wrap. Make sure the box is taped securely shut and that your padding does not allow the item to bounce around inside.
For example, an Amazon locker, a Kohl's, or a UPS Store may be able to take your return. If you choose a drop-off option, you usually need to pack it securely and attach a shipping label, just as described for sending a return by mail.
Of course, the packing slip also has the price of your gift on it, so it’s not always popular to include it when giving a present. Otherwise, you’ll need to get a good box for it and padding materials like newspaper, packing peanuts or bubble wrap.
Make sure the box is taped securely shut and that your padding does not allow the item to bounce around inside. Follow any remaining instructions given to you by the Amazon return center.
The amount of time you have to initiate your return appears in front of it. Coronavirus update: Amazon has extended the return window for most items.
If you ordered any qualifying item between March 1 and April 30, 2021, then you have until May 31 to return it. They haven't explained much about what qualifies, but we believe the extension applies to any item that would normally have a 30-day return window.
Never: I purchased hazardous materials; live insects or plants; food for people or pets; wine; gift, game or phone cards; downloadable/streamable games, software, music or videos; something I printed with Amazon Photos; full-sized mattresses or mattresses that have been removed from their packaging or expanded; or theme park tickets. You have to admit: shipping your can of propane, bucket of nightcrawlers, bottle of fancy wine, or World of Warcraft card was probably a hair-raising experience for the delivery guys the first time around.
However, if you get a box of dead crickets when you have a house full of hungry lizards to feed, or someone clearly used your oxygen tank to fight off Jaws, you might be able to get a refund. If you tell Alexa to buy some Credence Clearwater Revival from the Digital Music Store, and she accidentally purchases Creed instead, you can “return” that within seven days as well.
Any non-digital item purchased with Alexa is also eligible for a free return within 7 days. In theory, that even includes the potted peace lily that you substituted for a basketball.
You have 30 days from the time you receive your purchase to return it to Amazon. If your item was shipped between November 1 and December 31, you have until January 31 to return it.
If you bought one from a third-party seller, you only get the normal 30 days for standard returns. You have up to 180 days to initiate wedding registry returns.
365 days: I bought an Amazon Elements, Presto!, Mother Bear, Happy Belly or Wickedly Prime product; or I want to return a gift bought through a baby registry. You have up to 365 days after you receive the product to report that you’re not completely satisfied.
Gifts bought through a baby registry also have a 365-day return window. If you buy something for your vehicle and it doesn’t work or suffers from another failure covered by the manufacturer’s warranty, you can get it replaced by Amazon or get a full refund.
All Eternity: I'm not totally happy with a Buttoned Down, Core 10, Moon and Back, Obsidian or Peak Velocity item. 14 days: I bought collectible coins, or a handmade or customizable item.
You must notify the seller that you want to make the return for any of these items within 14 days of receiving them. We recommend contacting the seller within 30 days to make sure you have your bases covered.
Sports and entertainment collectibles, collectible coins, fine art, handmade products, customizable products, jewelry, and watches all need to be returned with their original packaging, certificates, tags, warranties, and anything and everything else that came with them. But you generally only need a warranty if Amazon / the seller won't accept a return.
In that case, check if your item is covered under warranty and contact the party responsible for honoring it. Amazon will directly honor the warranty for defective products in the Automotive Items category.
Anything in that category sold by Amazon (not a third-party seller) and covered by a warranty is eligible for return. You cannot return any jewelry, watches, fine art, or collectible coins that have been damaged or changed in any way since you received them.
You may be able to return altered or damaged products from other categories, but there's no guarantee. For example, if you broke a computer or popped off a lid and fiddled with the innards, a steep restocking fee could eat up most or all of your refund.
Amazon suggests that you use the USPS delivery confirmation service for returns of all items priced below $35 when dealing with a third-party seller. This will prevent disputes if you return an item and the seller claims they never received it.
An item valued at $35 or more must be returned with a trackable shipping service if it was purchased from a third-party seller and/or falls under one of the following categories: The Amazon return policy has a lot of rules and can certainly be confusing.
Integrating Amazon with a help desk lets you handle all your messages (even those from eBay or your online store) in one place.