You spent your hard-earned money on something online and the last thing you want to happen is not receiving what you bought? If the status is delivered by your Amazon order was not received, you can select Track package to get more details.
You can use this Tracking ID on the USPS or UPS website (depending on which was used) to get more details about the delivery. If you select the See all updates link under the Delivered address, you’ll see a more detailed timeline of the delivery process for this package.
Often, if the initial delivery attempt has failed, this detailed shipping update list will provide the date that the issue occurred and a brief reason for the failure. Again, you can get more details by using the Tracking ID at the postal service’s website.
If your Amazon order has been in a processing status for a long time and not delivered, there could be several reasons. This shouldn’t be a surprise since when you place your order, since the estimated arrival date appears just under the price.
Amazon Is Prioritizing Certain Items In times of national crisis where Amazon ’s delivery services are stretched thin, you may notice that your orders stay in “Pending” status longer than expected. This was the case during the COVID-19 pandemic of 2020, when Amazon experienced a dramatic increase in online shopping orders.
For example hurricanes, tornadoes, power outages, and ice storms can all impact the ability of delivery services to bring packages to your doorstep. Amazon recommends estimating an increase of 2 to 3 business days if you live in an area expecting these kinds of service delays.
If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. Items can be returned to Amazon as undeliverable under the following circumstances.
Insecure Location : Your house or apartment isn’t a safe place to leave a package, either facing threat of weather or a hidden location where the package is easy to steal. Transportation Problems : Sorting issues or label damage could cause the delivery to fail.
However, this will only work if the status doesn’t show Delivered, and if the item hasn’t already been shipped by the seller. Amazon staff handles packing and shipping the item to you.
This also means that the shipments are guaranteed by Amazon to be delivered on the date listed on the order page. It also means Amazon Prime customers can get free shipping.
If you see this status, then all of Amazon ’s delivery guarantees and protections apply to the order. If either of these aren’t the case, you can report the issue to Amazon and get a refund.
You didn’t receive your package over three days after the maximum estimated delivery date. You returned the item but the seller didn’t send you a refund.
Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. What this means is that so long as the item was fulfilled by Amazon, you can always trust that you’ll be protected.
Note : Digital products aren’t covered under this guarantee so use special caution and buy directly from Amazon when purchasing electronics. Keep in mind that if Amazon missed the delivery because of a natural disaster or some other event out of Amazon ’s control, the Guaranteed Delivery fee refund doesn’t apply.
To get a refund, visit the Amazon Contact Us page and click Start chatting now. Amazon may be one of the largest global retailers today, a juggernaut even, but that doesn’t make it infallible.
Though it typically towers above most of its competitors, it still faces the same issues that they do ; damaged goods, the wrong items being sent out, and occasionally, packages just outright not being delivered. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to be lost or even stolen.
Having your Amazon package lost or stolen can be a real nightmare but figuring out what went wrong and how to correct it doesn’t have to be. With the rise of online shopping in recent years, package theft has also risen alongside it.
One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z Guarantee. Let’s first assume that you’ve recently purchased an item from a third-party seller who isn’t covered by the Fulfilled by Amazon protection.
A seller without this means that there is no package tracking available through your Amazon account portal. So any seller could go rogue, charge you for the product, and claim your package is on its way when in reality it could have never been shipped at all.
The mandate set forth by the guarantee states that any item purchased from a seller through the Amazon website is eligible for compensation of up to $2,500. You will first need to contact the seller through your Amazon account and provide them with 48 hours to respond.
On the “Transaction Details” link you will see an option to “Contact Seller.” You must give the seller two calendar days to respond. If the item arrives broken, defective, or misrepresented, you’ll need to file a claim within 14 days of when you get it.
You did not receive the item within either 30 days or three days past the estimated delivery date Your article was damaged, defective, or materially different from the one you ordered You returned an item to Amazon but did not receive a refund You need to return an item internationally, but the seller does not provide either a U.S. address or an international shipping label The seller miscalculated customs and/or shipping charges, and you had to pay those fees upon delivery The claim was filed due to buyer remorse rather than an actual issue with the item.
Before you begin to panic, take a look at some of the more common issues you could face when dealing with Amazon sellers and how best to correct the situation before going to extreme measures. An Item Has Been Ordered But Not Yet Shipped A quick Google search for Amazon delivery problems will reveal that this particular issue occurs quite often.
What can be done if you’ve placed an order, but the seller still hasn’t made the shipment after several days, weeks, or even months have passed? This means that nothing will show up on your bank statement indicating you’ve paid for a product that was never even shipped.
Shows As Delivered But Has Yet To Arrive in Amazon issues guidelines for precisely this type of situation. Look in your mailbox as some deliveries will use multiple carriers which includes the standard postal service.
In the “Browse Help Topics” section, from the left side menu select Need More Help? Then, in the new drop-down menu that appears, choose Tracking shows delivered but shipment not received.
The site will then allow you to reach out to Amazon via email, phone, or live chat. When using a third-party retailer, you’ll need to be cautious in your dealings with them as you might notice a message that reads Fulfilled by Amazon on the product.
This means that you’ll be able to track the package ’s progress using the Amazon portal from your account. This also means that Amazon is taking responsibility for customer service and any product returns that may occur.
Purchasing a product from a third-party seller whose items donor contain a Fulfilled by Amazon tag runs a greater risk of future complications. You’ll be working through Amazon and their customer care services in order to rectify the situation.
On top of that, you may be pleased to know that being an Amazon Prime member means that you’ll also get some additional features that may ease the frustration of a non-delivery occurrence. Avoiding Fake Sellers This is definitely one of the more widespread problems happening over at Amazon ’s official website.
It has become so easy for fake sellers to rip people off via fraudulent methods in recent years and Amazon, as well as its customers, have seen their fair share of this worrying trend. The problem is that a criminal can easily open up a new Amazon seller account and begin peddling popular items for sale.
It literally only takes a few seconds when using Amazon ’s seller’s platform that it can be done with ease. What happens is that they’ll list items for less money than other retailers are selling them for in order to get more notice.
This means that the purchase is accepted and the funds for the product are released to their account. By providing an estimated delivery date of four weeks, the shady merchant can beat Amazon ’s two-week payment cycle and vanish before buyers begin to complain about the product never showing up.
Luckily, it’s actually quite easy to avoid fake sellers trying to make a quick buck off of your misery. Feedback scores tend to be a great way to tell if the seller is trustworthy and not out to steal your money.